Customer Service Advisor

5 days ago

Belfast, United Kingdom Northside Graphics Full time

**Customer Services Advisor (Online Team)**

Due to continued growth and expansion within a thriving online Digital Printing company in Belfast, we are looking to recruit a passionate and enthusiastic Customer Service Advisor to join our team.

Founded in 1988, we have built a reputation for high quality, combined with fast turnarounds and award-winning service.

This is a full time Monday to Friday, permanent position based at our Northside office, Dargan Crescent, Belfast.

**Requirements and Duties**
- Gain extensive knowledge of our products and services that we offer, as well as how our print and finishing operations work.
- Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
- Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
- Work with our different departments to get solutions to customer issues or where you see possible improvements.
- Work with couriers to deal with delivery issues.
- Be driven to always achieve and maintain top quality customer service levels.
- Any other reasonable duties as required, or at the request of management.

**Essential criteria for Customer Service Advisor**
- GCSE Maths and English at Grade C or above or equivalent.
- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
- Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
- The ability to learn new systems and processes quickly.
- Motivated by achievement of results and providing a high level of service to all customers.
- Strong team player with the ability to work as a group when required to achieve the best level of service to our customers.

**Desirable Criteria**
- 1+ years’ experience of working in a sales or customer service environment including resolution of complaints.
- Previous experience in the print industry.

If you are interested in this position, please send an updated CV using the link provided.

**Job Types**: Full-time, Permanent

Pay: £23,795.20-£24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 28/10/2024
Reference ID: CSA-SEPT-24

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