Customer Account Administrator

2 weeks ago

Rochester, United Kingdom DMA Group Full time

**The Role**

An exciting opportunity has arisen with DMA Group for a Customer Account Liaison Officer (CALO) to join our Customer Experience team, working at our office in Rochester.

**Responsibilities**

The CALO is usually the first line of communication with our customers and is responsible for management of relationships with new and existing accounts.
The CALO will provide dedicated support to our customers and be proactive in the continual improvement of the customer experience.

As a CALO, duties will include but may not be limited to:

- Frontline first response to customer communications, providing timely, accurate, friendly and professional service.
- Raising of reactive maintenance jobs.
- Recording and maintaining high quality data.
- Provide support to the Customer Account Managers and Supervisors on their accounts.
- Understanding of customer contracts and ensuring the correct service is received.
- Dealing with customer problems and ensuring issues are dealt with in a timely manner.
- Managing the collection of overdue customer debt.
- Ad hoc tasks as required.

**Qualifications and Experience**
- A background in Customer Service would be advantageous
- Minimum 3 years experience in the facilities/maintenance or related sector
- GCSE Math and English grades A-C (4-9)

**Skills**
- Strong customer care skills and excellent attention to detail.
- Strong IT and administration skills.
- Ability to work to deadlines.
- Strong communication skills.
- Ability to multi-task and prioritise workload.

**Schedule**

Customer Account Liaison Officers work a rotating shift pattern of:
Week 1 - 08:00 - 16:30

Week 2 - 08:30 - 17:00

We operate a hybrid work model, whereby the CALO will work from home Monday and Friday, and in the office Tuesday, Wednesday, and Thursday.

**Remuneration and Benefits**

We are happy to offer an attractive base salary plus overtime pay. We would also provide a mobile phone, laptop (if required) and any necessary uniform.
As a DMA employee, the CALO will also benefit from 25 days annual leave (plus public holidays), company pension, death in service benefit and 'Smart Health' service.

**Culture**

As an equal opportunities employer, we champion an inclusive and diverse environment where everyone, regardless of their race, gender, age, religion, or sexual orientation, has equal opportunities to succeed. We are firm believers in the power of diversity, recognising that a variety of perspectives enriches our organisation.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 3 years (required)
- Facilities maintenance: 3 years (preferred)

Ability to Commute:

- Rochester (required)

Work Location: Hybrid remote in Rochester

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