Advanced Customer Service Assistant

1 week ago

St Pancras, United Kingdom World Duty Free Full time

Location: St Pancras

Position: Full Time

**Salary**: Competitive Hourly Rate

Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

**Advanced Customer Assistant - Advanced Customer Service Advisor**

**Location** - St Pancras Station

Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Shift Pattern - 5 days out of 7 between the hours of 3am-11pm

Contract - 35 hours per week, permanent, full time.

**Advanced Customer Service Advisors** have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.

**Your responsibilities** will be to:

- Support the Customer Service Leader in inspiring the team and acting as a role model
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Open & close, run the store, deliver briefings to team in absence of the customer service leader
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store

**What do you need, to be an Advanced Customer Assistant at World Duty Free?**
- Passion about working in a team
- Positive can do attitude, to support & encourage the team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a **full induction and comprehensive training**, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your **learning** and encourage your **growth** and career **development**. In addition, as a customer service representative your **benefits** will include:

- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including, personal & financial - your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
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