Supervisor

**The Company**

Founded by Andrew Rosen in 1997, Theory revolutionized the contemporary market with its concept of the urban uniform, a modern collection of elevated essentials. The Fast Retailing acquisition of Theory in 2004 spurred global expansion of the brand. Today, Theory operates 221 freestanding stores worldwide.

The launch of e-commerce in 2010 and collaborative relationships with department and specialty stores continue to position Theory as a continually expanding international omnichannel phenomenon. A leader in Fast Retailing Group's dossier, Theory balances luxury with accessibility in collections with integrity known for their precisely tailored silhouettes and exceptional fabrics.

**The role**

The Supervisor is responsible for achieving store sales and maximising profitability through effective management of store team and implementation of company policies. The Supervisor is part of the store leadership team, supports the development and motivation of the entire team to provide a superior level of customer service that will drive sales productivity and results.

**Key responsibilities and duties**

**Sales Generation**
- Own, develop and drive sales in store to exceed sales expectations set by the Company.
- Analyse available sales reports and data to determine the needs of the business to
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Support the development of associates’ sales techniques, ensuring utilisation of elevated levels of sales and service to maximise sales.
- Demonstrate an in-depth knowledge of the merchandise; ensure selling staff are fluent in all aspects of product knowledge.
- Demonstrate sales leadership for staff by playing an active role on the selling floor.
- Collaborate with management and marketing to identify marketing opportunities to support sales.

**Customer Service**
- Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory For Good commitments.
- Lead by example in delivering excellent customer service.
- Ensure the team maintains constant client communication through utilising their client books.
- Manage client database and utilise information to increase sales and client contact.
- Resolve all client problems and complaints quickly and effectively.
- Assist Sales Associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise etc.

**Leadership and Coaching**
- Recruit, interview, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
- Lead and coach the team, provide direction and mentorship on all business needs to drive accountability.
- Support with the build and delivery of training programs, seminars etc.
- Promote professionalism and effective communication ensuring that the company values are evidenced.
- Promote a positive working environment and wellbeing.

**Operations**
- Responsible for ensuring facility maintenance, presentation and organisation of the store.
- Ensure cash control procedures are accurately followed including bank deposits, safe funds and petty cash.
- Drive understanding of group and brand policies and procedures to ensure compliance.
- Ensure staff are trained in all areas of appropriate register usage and maintenance.
- Understand and properly execute all management register functions.
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
- Exhibit proficiency in computer programs used by the Company including Word, Excel.
- Responsible for managing and promoting health and safety and escalating where necessary.

**Visual Merchandising**
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
- Ensure the selling floor is neat, clean, organised and reflects the correct visual image at all times.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communicate product concerns in a timely manner.

**Key skills and experience**
- Extensive experience of working in a similar position for a premium or luxury brand.
- Dynamic interpersonal and communications skills both verbal and written.
- Solid independent work ethic, able to motivate one’s self to meet company expectations.
- Exceptional time management skills.
- Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR and Finance.
- KPI focused, experience of driving sales to meet or exceed commercial targets.
- Excellent commercial acumen, expert understanding of a retail environment and the key drivers associated including consumer purchasing behaviors.
- Demonstrable operational skills, able to maintain store operations adhering to Company guidelines and legi