Sr. Client M

**Organization**

Digital Transformation will focus on developing and executing a consultative services strategy to help Oracle customers maximize the value from their Oracle investments. Digital Transformation enables Oracle Customers to run their business better based on best in class solutions that leverage Oracle products.

**Qualification**
- University degree or equivalent combination of studies and experience in Computer Science
- 8-10 years’ experience in a customer facing role in the technology industry: consulting, account management, value engineering or customer success

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer ** **. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

** Which includes being a United States Affirmative Action Employer**

**Responsibilities**
- Responsible for taking ownership of a portfolio of strategic Oracle Customers, understanding their specific needs, and presenting appropriate recommendations
- Responsible for governance, which involves designing processes, procedures and long-term technology roadmap to maximize value creation in accordance with the team’s objectives
- Provides high-profile customers with the information and insight they need to take the best decisions about their Oracle product purchase
- Provides constructive feedback during customer facing account reviews to ensure continuous services improvement and innovations
- Drives strategic discussion with multiple stakeholders at various levels (including C level) and delivers professional presentations and tenders up to Board level
- Builds strong relationship internally and externally and acts as a facilitator for the flawless execution of our services
- Leads and contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement
- Owns the success of your activity against KPIs such as customer satisfaction, activity outcomes and service delivery timelines
- Creates systematic business planning, monitoring and reporting of your activity for assigned area
- Operates in line with Oracle’s processes/procedures & core values
- Supports peers in acquiring experience (e.g. Customer facing situations, new products, new services)
- Personal development

**Competencies**
- Understanding of IT technical architectures and affinity with trends in enterprise software usage
- Experience in managed software environment and subscription license entitlement (e.g. Cloud computing)
- ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP or Prince2 or other technology-specific certifications preferred
- Experience in large and complex IT environments
- Ability to work in a consultative manner with the appropriate level of technical understanding and experience to hold high-level discussions and negotiations
- Ability to create business cases using software deployment data and financial metrics such ROI, TCO and Payback periods
- Ability to work on your own initiative and in many different and challenging environments
- Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
- Ability to influence senior stakeholders in order to gain credibility quickly, inspire trust and confidence
- Ability to determine client needs with innovative approaches
- Logical approach to data analysis
- Advanced spreadsheet capability
- Fluent in English, other languages dependent on the market / region

**Responsibilities**
- Responsible for t