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Community Support Officer
2 weeks ago
**9 month Fixed Term Contract**
**Chichester, Sussex, Hampshire**
**£32,500**
Hyde is looking to recruit an Community Support Officer to deliver an effective, proactive and customer-focused Anti Social Behaviour (ASB) service to tenants and leaseholders.
Hyde is one of the UK’s largest housing providers, working across London and the South East. With a turnover of £450m and 50,000 homes under management, the Community Support (ASB) Officer will manage cases to a professional standard and in compliance with The Hyde Group policies.
**Duties & Responsibilities**:
- Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary.
- Make effective use of the specialist equipment that is available to assist with investigations and gather evidence.
- Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries.
- Take proportionate and necessary action when justified, in the use of all legal and non-legal remedies, considering the support needs and vulnerability of all parties.
- Prepare cases for court action and represent Hyde l at court and eviction, liaising with our Legal Services team and solicitors where appropriate.
**Key skills and experience**:
- Previous experience of working within community support/protection/ASB.
- Up to date working knowledge and awareness of ASB case investigations/housing legislation is desirable.
- Ability to work independently and carry out home/site visits with mínimal risk, often lone working in a variety of settings, including high rise blocks and large, urban estates.
- Previous ASB experience is essential/Housing Officer experience touching on ASB.
- Knowledge/experience of multi-agency working.
- Problem solving - promptly resolves day-to-day or routine problems within their work area using defined processes.
- You will be required to pass a psychometric test before progressing to interview stage.
**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
