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User Researcher and Senior User Researcher

2 weeks ago

Lawrence Hill, United Kingdom Planning Inspectorate Full time

**Details**:
**Reference number**:

- 272090**Salary**:

- £33,451 - £44,587- User Researcher (33,451 - 35,539) Senior User Researcher (41,560 - 44,587)**Job grade**:

- Higher Executive Officer
- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- PINS - Corporate Services - Digital and Data**Type of role**:

- Analytical
- Customer Insight
- Digital
- Market Research
- Operational Research**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, South West England, BS1 6PNAbout the job

**Job summary**:
The Corporate Services Directorate is one of three Directorates in the Planning Inspectorate. It is working on an ambitious programme of business change supported by a move to a Service Network which will support our core business services. We are re-designing and creating new services across all channels, supported by modern technology that is transforming the way in which we deliver services to both our internal and external users.

The Digital and Data team are moving towards a service model rather than a functional one, these roles now sit within a multiple disciplinary team reporting to a service manager. These are important roles as you will work closely with numerous service teams and the wider business to aid them in their user research to support them in understanding their customers user needs.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached.

**Job description**:
We are looking for one User Researcher and one Senior User Researcher to drive forward user research as a practise within the Digital and Data team at the Planning Inspectorate. We are responsible for supporting multiple public facing and internal software services, therefore as part of this we need to ensure user needs are at the heart of our research. This enables us to ensure the solutions we deliver maximise success rates for internal and external users, and so maximise business outcomes and minimise costly rework.

The Planning Inspectorate’s services are complex, you will need to enjoy challenging problems and thinking broadly about how services and policies will interact. With complex services we have a complex user base - millions of people have to use these services, which means a broad spectrum of different needs and outcomes.

We want people who are curious about who will use a service, how they will interact with it, how something can be improved and how as user researcher you can advocate for your users’ needs and help The Planning Inspectorate design the right services.

You will help champion a user-centred, evidence-based approach to delivering value to both the user research practice and the services in which you work.

A typical week will see you work with a wide range of stakeholders, coordinating with service managers to plan, design and prepare research activities with a diverse range of users, to ensure that our services are usable and accessible for everyone. This will include choosing the right variety of research approaches such as surveys and usability interviews.

You will also be communicating your research findings to help the Service Network and wider organisation to help develop a deep understanding of the users and their needs. You will work closely with the service managers to turn user research findings into stories and actions that lead to valuable product and service features.

**Hybrid working**

**Person specification**:
**Essential Criteria for both roles**
- Understanding and experience of a range of user research methodologies, and the ability to choose appropriate methods for web, digital services or software development.
- Experience of working in multidisciplinary teams to embed user-centred design practices and deliver continuous user research.
- Experience of advocating user research, and engaging colleagues and stakeholders in research activities and findings.
- Understanding of the diversity of users of government services and the need to make services usable and accessible for everyone.
- Experience of using quantitative and qualitative data about users to turn user focus into outcomes. Delivers analysis and information that addresses stakeholder needs and provides recommendations.
- Experience of presenting user research findings in a wide variety of formats.
- Knowledge of accessibility guidelines and how to ensure that digital services are accessible to all users, including users with low digital skills.
- Experien