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Patient Transport Liaison Officer

2 weeks ago

King's Lynn, United Kingdom Health Transportation Group Full time

**Who are we?**

HTG-UK (Health Transportation Group UK) is one of the UK’s largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 11 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.

**What can you expect?**

We are seeking a **Patient Transport Liaison Officer** to play a vital role in ensuring smooth patient discharges and excellent transport coordination at the **QE Hospital in Kings Lynn**.

In this role, you can make a huge difference to patient’s journeys through liaising with other healthcare professionals at different levels, both internally and externally.

This role is 40 hours per week, across 4-days, Monday to Friday on a rolling two week rota.

**Main responsibilities**:

- Be the go-to patient transport expert on-site in the Discharge Lounge and Transport Office.
- Collaborate with hospital teams to streamline patient flow and prioritise transport needs.
- Represent transport interests at daily bed meetings, aligning plans with critical discharge timelines.
- Maintain clear communication between wards, patient flow teams, and transport providers.
- Keep patient records accurate and secure, ensuring smooth transitions and compliance with data protection policies.
- Provide support to patients, families, and care facilities, ensuring everyone is informed and prepared for discharge journeys.
- Carry out risk assessments as required.

The above is not an exhaustive list.

**Person specification**
- Previous experience within non-emergency patient transport, or a similar industry
- An excellent communicator with the ability to build strong and effective relationships with colleagues at all levels.
- Proactive and thrives in a fast-paced environment
- Exceptional organisational skills to balance priorities and manage resources effectively.
- A compassionate professional dedicated to patient care and confidentiality.
- Confident with using technology, updating IT systems and handling sensitive patient data.
- Must have a full UK driving license

**What can we offer you?**
- £26,062.40 per annum based on a 40 hour per week contract
- Contractual sick pay
- Employee Assistance Programme
- Pension
- A supportive environment where you will have the opportunity to have your skills developed.
- A hugely rewarding job
- the safe and effective transport of vulnerable patients

**Equal Opportunities**

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

**Safeguarding**

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

- Attending mandatory training on Safeguarding children and adults
- Making sure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhering to all relevant national and local policies, procedures, and professional codes
- Reporting any concerns to the appropriate authority

**Job Types**: Full-time, Permanent

Pay: £26,062.40 per year

**Experience**:

- patient transport (or similar): 1 year (required)

Licence/Certification:

- UK Driving License (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 10/01/2025