Customer Care Representative

2 weeks ago


Chichester, United Kingdom Iski Holidays Full time

Responsibilities:

- Assist customers with inquiries, troubleshooting, and problem resolution
- Upsell products and services to maximize customer satisfaction and company revenue
- Analyze customer needs and recommend appropriate solutions
- Make outbound calls to follow up on customer inquiries or resolve issues
- Maintain accurate and detailed customer records
- Collaborate with cross-functional teams to ensure prompt and effective issue resolution

**Experience**:

- Previous experience in customer service or a related field is preferred
- Strong sales skills with the ability to upsell products and services
- Multilingual or bilingual proficiency is a plus
- Excellent communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with outbound calling techniques and phone etiquette
- Proficient in English

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Chichester, PO19 1HE



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