Financial Services Administrator
2 days ago
Harrogate, within easy access of bus and train station
Salary £20,000 - £23,000 depending on experience
An outstanding opportunity has arisen, for an experienced administrator, to join a successful and thriving Financial Advice business based in Harrogate.Priding themselves on their exceptional levels of service, and high-quality standards, you will be apart of a close-knit team who truly have the customer’s individual needs at the heart of everything they do.
The role is a varied and interesting administration position, in which you will have the opportunity to showcase your superb customer service skills, building strong, long-lasting relationships with clients, whilst also carrying out a wide range of administrativeand systems-based tasks in support of a busy team.
Due to the nature of the work, client confidentiality is vital.
Client confidentiality is vital, and compliance with the requirements of the Financial Conduct Authority is, of course, of the utmost importance.
Your key duties will include:
- To act in a professional manner with staff, business associates and clients
- To build rapport with existing and prospective clients
- To maintain client confidentiality
- To answer the main telephone, answer queries, forward calls or take messages as
appropriate
- To receive, distribute or scan and electronically file incoming post
- Processing all new business across private (and some corporate) advice
- Obtaining quotations
- Valuations
- Liaison with product providers, consultants and clients and handling all on going servicing queries
- Establishing and maintaining files and records - data management to operate the company's CRM and workflow management (WFM) systems
- To create and maintain clients' records in the CRM system
- To strive to ensure the completeness and accuracy of data added to the CRM and WFM
systems
- To assist the Advisers in preparation for client meetings, and documenting Financial Advice Services provided, excluding any aspects of analysis, research, and recommendations that are the specific responsibility of the Advisers
- To keep abreast of changes to and comply with relevant Financial Conduct Authority
regulations
This is a dynamic and rewarding role in which you will have the opportunity to further develop your existing administrative and technical skills in a busy and friendly office. Experience of working in a similar role, within Financial Services, specificallyan IFA, would be a great advantage.
You will have a demonstrable background providing first-rate standards of customer service. You’ll need a genuinely “can-do” approach and will have the desire to learn and progress your skills.
Any previous experience of using iO software would be an advantage but if you’ve used other systems and packages and have strong IT skills, training can be provided.
In return you will be fulfilling a rewarding role, receiving a generous salary and benefits package and will have the opportunity to learn and to develop your existing skillset, being supported along the way.
Benefits include:
- 4 x Death In Service
- Auto Enrolment Pension Scheme
- Private Medical Insurance
- 25 Days holiday plus Bank holiday (and additional day off for Birthday)
If you are a quick learner, with the ability to produce high quality, accurate work, have an excellent telephone manner and outstanding communication skills, this could be the role you’ve been waiting for.
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