Library Assistant

**Ref Number**

B25-00106

**Professional Expertise**

Libraries, museums, theatres and open science

**Department**

Vice-Provost (Faculties) (B25)

**Location**

London

**Working Pattern**

Part time

**Salary**

£30,138-£33,759

**Contract Type**

Permanent

**Working Type**

On site

**Available for Secondment**

No

**Closing Date**

30-Sep-2024

**About us**:
UCL is London’s global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

LCCOS is part of the Office of the UCL Vice-Provost (Faculties). The Museums and Cultural Programmes team co-creates research-driven events, exhibitions and public art projects with students, researchers and local communities.

**About the role**:
An exciting opportunity has arisen to join a dynamic team and work directly in support of UCL’s students, staff members, and external visitors.

Our team takes pride in providing the best possible user experience throughout our library and learning spaces.

As a member of the Evening and Weekend Customer Services team, you will deliver excellent customer care for all library users.

You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities. You will work collaboratively with team members to share good practices and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.

Special Working Conditions e.g manual handling is required to carry out this role. Training will be provided.

**This is an on-campus role. It is not suitable for regular remote working.**

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

**About you**:

- 5 A*-C GCSE’s or equivalent is an essential requirement for this role.
- You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meet but exceed customer expectations.
- Experience of working in a busy customer-facing role and the ability to work accurately, independently, and flexibly, sometimes under considerable pressure.

**Work Patterns: Monday, Tuesday, Wednesday, and Friday, from 16:30 - 21:00**

**Further Details**:
A job description and person specification can be accessed from the link at the bottom of this page. To apply, please provide:

- An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
- A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which include: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days); Additional 5 days’ annual leave purchase scheme; Defined benefit career average revalued earnings pension scheme (CARE); Cycle to work scheme and season ticket loan; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**: