Elderly Care Coordinator

**Job Summary**

The Care Coordinator will be part of the Primary Care Network (PCN) Multi-Disciplinary Team (MDT) who are responsible for managing the care of people registered with practices within a particular PCN. This will involve coordinating the work of healthcare professionals and non-clinical staff including volunteers involved in the care of patients registered at GP practices within the wider PCN population.

**Main duties of the job**

The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

**About us**

Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.

We are currently a GP partnership of 30 practices with 38 surgeries. 110 GP partners in Our Health Partnership serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.

The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets. It has the resources to develop innovative services and effective partnerships with local hospitals and care services. And it can access new funding streams that are only available to large GP organisations.

**Job description**

**Job responsibilities**

A key part of the role of a care coordinator role is : improving the continuity of care by acting as a point of contact for residents, families and professionals who are Housebound.

Ensuring that they receive the same level of care as our non housebound patients, putting in measures to support and enable them to still have access to services. Identification of people in need of review, or collation of information on people requiring an MDT review in addition to providing coordination, secretarial and administrative support to the MDTs within a single or multiple PCNs.

Please see attached job description/person specification for full details.

**Person Specification**

**Experience**

**Essential**
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner

**Desirable**
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Vulnerable adults awareness
- Experience of care of the elderly
- Understanding of current issues facing the NHS
- Knowledge of social services structures Training in continuing care criteria
- Understanding of health and social care processes

**Skills & Abilities**

**Essential**
- Proven record of excellent written and verbal communication skills and interpersonal skills
- Evidence of excellent knowledge of Microsoft Office
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice and complete home visits)
- Excellent interpersonal skills
- Strong analytical and judgement skills
- Ability to analyse and interpret information and present results in a clear and concise manner
- Excellent organisational and administration skills
- Experience providing advice/signposting to users

**Desirable**
- Able to use NHS Choices website effectively

**Values, Drivers and Motivators**

**Essential**
- Willingness to undergo further training or development
- Requires a flexible approach, and a highly motivated post holder. The role may need to be reviewed and developed in the future in line with changing priorities
- Access to and ability to use transport as travel between sites across the county will be required for meetings and training
- Willingness to undergo further training and development as the job develops

**Qualifications**

**Essential**
- Ongoing internal and external training to keep up to date with changes/ developments
- Long term conditions training in phlebotomy

**Desirable**
- Welfare Rights basic training
- Long term conditions in Diabetes, Dementia, Learning Disabilities, and BP

**Aptitude and Personal Qualities**

**Essential**
- Professional attitude and assertive approach
- Committed to development
- Conscientious, hardworking and self
- motivated to work with mínimal supervision
- Creative and tenacious in finding solutions to difficult problems
- Ability to work with information, clinicians, social workers and managers
- Ability to meet deadlin