Workplace Coordinator

**Workplace Coordinator**

**Essential Duties**:

- Uphold workplace etiquette and maintain exceptional appearance in the Reception Area, Meeting Rooms, Break-Out and Kitchen Areas, External Grounds and Open Office Areas.
- Reinforce client values in ways that forge connection between individuals and the organisation
- Provide impeccable customer service; a warm and friendly greeting to all who come into the office, frequent walks of the floor to ensure customers have everything they need and anticipatory gestures to provide the best possible experience for office-users and visitors.
- Support and cover wider region based team members as required, either remotely or occasionally through travel to other locations. In particular this would be required to cover annual leave at a client office in Blackpool, carrying out the same role as detailed below.

**CBRE Key Responsibilities**:

- Ownership of office floors and the surrounding areas to uphold floor etiquettes, including clear desk policy and ensure an elevated workplace experience is met each day
- Develop and maintain excellent communication with colleagues and clients
- Collaborate with Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures
- Manage storage space
- Follow general manual handling
- Report health and safety observations

**Client Key Responsibilities**:

- Provide support to the onsite stakeholders.
- Update/communicate to local staff on any facilities issues.
- To complete a client I-audit daily/monthly and log any reactive jobs.
- Replenish coffee, milk, fruit etc.
- To assist with coffee machine & zip tap checks and report any faults
- Support with Post (inwards & outwards).
- To complete a daily walk around and check all AV, report back any issues and ensure they are logged.
- Report any H&S issues on site and assist with investigation and correct actions.

**Administration Tasks**:

- Take full ownership of updating office guides and related documentation
- Issue building comms upon request
- Drive positive feedback and aim to continually increase performance and customer satisfaction levels
- Act as a Fire Warden and provide support to the wider team should an emergency situation arise
- Assist with issuing and delivery of lost and forgotten passes when applicable
- Complete all mandatory trainings if and when required
- Gather and collate data for client and CBRE reports
- Report health and safety observations
- Act as host for all scheduled contractor visits, issuing required paperwork and ensuring all H&S requirements are met for any works going ahead on site
- Act as point of contact for any Risk Assessment activities with the ability to demonstrate an excellent knowledge of site procedures and assets.
- Support and complete any reasonable management requests
- Complete general admin tasks, including the booking of couriers, organising catering, providing support to users around use of parking management app.

**Communication Skills**:

- Promote and maintain the core Values of CBRE
- Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
- Ability to respond to common enquiries or complaints from clients, co-workers, and/or supervisor/manager
- Ability to effectively present information to an internal department and/or large groups of employees

**Person Specification**:

- Excellent communication skills (oral and written)
- Strong problem-solving skills
- Customer service focused
- Ability to work in a fast-paced environment
- Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
- Comfortable with and embracing of new technologies and digital tools
- Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

**Benefits**:

- Paid volunteer time

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person