Digital Support Apprentice

2 days ago

Glasgow, United Kingdom QA Apprenticeships Full time

**Employer description**:
TC Young are one of Scotland’s most dynamic and progressive law firms.
We provide commercial and personal legal services to a range of clients; from individuals, to family firms, to large businesses throughout Scotland.

**Overview**:
We are looking for a Digital Support Apprentice to join our team.

The main purpose of your role will be to provide flexible pro-active digital support within our Glasgow Office, in accordance with firm policies. In doing so, you will also work with main receptionist to ensure client contact meets agreed standards.

**Location**: Merchants House, 7 West George Street, Glasgow, G2 1BA

**Responsibilities**:

- Become an expert user of LawWare.
- You will co-ordinate all archived filing and pull requests when needed from colleagues.
- Maintain an up-to-date MS Excel spreadsheet of all archived paper files on and offsite.
- Manage documents within a centralised Sharepoint system.
- Prepare meeting rooms and provide technical support.
- Assist with the scanning and photocopying of documents to maintain digital footprint.
- Carry out electronic and paper filing in their correct location for all fee earners.
- Provide additional support for reception as required, answering calls promptly in accordance with agreed standards.

**Desirable skills**:

- A confident approach
- Well organised
- A strong attention to detail
- Excellent customer service skills
- Ability to multitask
- Well presented

**Salary**:
£16,000 - £17,500 per annum.

**Working week**:
Monday to Friday,
9am - 5pm,
35hrs per annum.

**Benefits**:

- Once you start, we will put you through additional training on touch typing.
- Life cover (4x salary).
- 33 days holiday (including 10 public holidays).
- Once you are a permanent employee, you will have your birthday off each year and be able to purchase additional holidays up to 1 week.

**Future prospects**:
Should you perform well, you will have the opportunity to move into a permanent position.
Also upon completion of your apprenticeship, as your role and responsibilities grow, your salary will grow / reflect this.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at **SCQF Level 6.**

If you are interested in starting your career and receiving a work based qualification at the same time, **APPLY NOW

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