Night Concierge
1 day ago
Welcoming guests when entering the premises
- Concierge and hosting
- Ensuring the front hall is never left unattended
- To be the first point of contact for tenants and guests
- Pre-registering guests to enhance security and promoting the importance of this within the office
- To work with facilities to input new ideas and initiatives to enhance the customer journey
- Switchboard services
- Managing cloakroom
- Providing tea, coffee, water to arrivals waiting
- Escorting visitors to meeting rooms
- Meeting room management and meeting room set up
- Setting up audio visual equipment in meeting rooms
- Ensuring the kitchen is kept fully equipped
- Taking ownership of every request and seeing in through until completion
- Managing ad-hoc requests such as transportation bookings, restaurant bookings, theater, dry-cleaning requests, and various others.
- Refer any significant lifestyle requests to head office to assist, keeping the visitor updated and informed.
- Having a thorough knowledge of the local area and building relationships with local businesses
- Keeping a comprehensive concierge manual and providing regular recommendations
- Creating memorable personalisation at every opportunity
- Communicating clearly with other teams**Job Types**: Full-time, Permanent
**Salary**: £11.50-£12.50 per hour
Expected hours: No less than 30 per week
Schedule:
- 12 hour shift
- Night shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Night Concierge: 2 years (required)
Work Location: In person
Reference ID: NC1311
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