Customer Service Advisor

1 week ago

Warrington, United Kingdom CARE Fertility Full time

As a Customer Service Advisor (or Central Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.
You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information.
Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you‘ll provide a gold standard service.
You’ll be part of a great team who provide a positive link to our patients, and help them to create a family.
**There’s a comprehensive training scheme in place lasting around a month which will be based at our Chester Clinic (Care Cheshire, Red Brow Ln, Daresbury Park, Warrington WA4 4GE).**

**About you**:
Previous customer service and/or sales through service experience is vital (preferably in a telephony/contact centre environment). Previous experience of working in a medical environment would be good, as you will have a better understanding of the role but it’s not necessary.
You’re flexible, eager to learn, are able to work alone as well as part of a team and have great attention to detail.
You have a strong understanding of delivering excellence for people (both written and verbal), with accuracy and in a timely fashion.
Excellent verbal and written communication is required as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you will be acting as a Care Fertility ambassador in all of your interactions.

**Location/Benefits**:
**There’s a comprehensive training scheme in place lasting around a month which will be based at our Chester Clinic (Care Cheshire, Red Brow Ln, Daresbury Park, Warrington WA4 4GE).**
After that, it’s a remote role where you’ll predominantly work from home, there will be an occasionally need to visit clinics for meetings etc. so you’ll need to be comfortable with travelling.
Working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other. Benefits include:

- Salary of 22,000 (with the ability to earn up to £25,000)
- 33 Days annual leave (inc. public holidays).
- Pension scheme.
- Life assurance.
- A range of benefits including retail discounts, a wellbeing hub, holiday trading.

**About us**
We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.
We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
At Care we care, for our patients and for our people. We believe in helping you to reach your full potential.
If you join Care, you can look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.

Click **APPLY** now to join Care Fertility.

**Salary**: Up to £25,000.00 per year

  • Customer Service Advisor

    3 days ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you'll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits:Training is included to prepare you for this roleCustomer Service Advisor...

  • Customer Service Advisor

    7 days ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction. Customer Service Advisor benefits: * Training is included to prepare you for this role Customer Service...

  • Customer Services Advisor

    1 week ago

    Warrington, United Kingdom Certas Energy Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood Park head office.** Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...

  • Customer Service Advisor

    5 days ago

    Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Service Advisor

    7 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...

  • Customer Service Advisor

    5 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    1 day ago

    Warrington, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR Hybrid working 2 days at home 3 in the Warrington office Generous holiday allowance, Pension, Private health care, Flexible working hours Monday - Friday *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**: Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**: £20k + quarterly bonus’ up to £2k per year If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Basic Salary: £22,672 + £1200 attendance Bonus** **Warrington WA4** **Office Hours** **June Start Date** We are looking for customer service advisors to join an expanding team in Warrington. We are looking for someone who is confident and has a natural ability to build a strong rapport with customers. You will be joining a...