Administration Assistant

We are looking for an enthusiastic and motivated individual to join our team as an Administration Assistant within the General Office/Travel Centre atColchester Hospital

In this role you will be required to provide a customer focused service to patients, relatives and staff both face to face and over the phone.

The business requirement for this role will involve working a Thursday and Friday.

Please note salary will be pro-rata for part time hours.

Previous applicants need not apply.

**Duties will include**:

- Car Parking administration
- Production of ID Badges
- Reimbursement of patient travel expenses
- Cash handling
- General office duties

**Successful applicants must have**:

- Good verbal and written communication skills
- Good IT skills (Microsoft Office)
- Excellent attention to detail
- A customer-orientated approach
- The ability to manage competing priorities

You should have the ability to work under your own initiative as well as part of a small team.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- Support and provide the efficient administration of General Office services to patients, visitors and staff, ensuring services are carried out in a timely and efficient manner
- Communicate with understanding and diplomacy with patients, carers, relatives and the general public who may be distressed and/or have difficulty in understanding
- Reimbursement of patient travel expenses in line with the Trust’s policies and procedures
- Liaise with the parking management company, maintaining the car parking database to ensure permits are processed in a timely manner, dealing with queries in relation to parking charge notices, the whitelisting of staff, visitor and contractors vehicles issuing 5/7 day parking passes for both Colchester Hospital and the PCC
- Attend meetings in relation to car parking administration
- Issue Park & Ride tickets to members of staff
- Issue rail warrants to staff
- Take photographs and process staff ID Badges on Access Control System
- Take bookings for the Beach Hut located at Mersea
- Ordering and distribution of staff uniform
- Carry out a range of General Office duties including: - Ordering stationary
- Filing
- Photocopying
- Recorded mail
- Assist with cashiering duties including: - Processing and receipting Trust fund requests on Integra
- Completing income sheets for petty cash, patients monies, patient travel expenses, car parking fees, art sales, beach hut
- Receipt of Charitable Income
- Comply with the Trusts standing orders, standing financial instructions, policies, procedures and guidelines
- Assist with the development of Facilities policies and procedures

Please see attached job description for full details