Reservations Agent

**Job Title**: Reservations Agent (permanent, part time).

**Holiday**: 28 days* including bank holidays (may be required to work bank holidays, additional holiday given in lieu).

**Salary**: £20,000-£22,000/year based on experience (pro rata), plus performance based bonus.

**Working Hours**: Part time, 20 hours split over weekdays/weekend, depending on rota.

**Location**:South West (Cornwall, Devon, Somerset, Gloucestshire)

**Reporting Relationships**: Reporting to - Reservations Manager and Managing Director.

**Application Process**:Please submit a CV _and_ cover letter briefly outlining why you would like to join us.

**Benefits**:

- Fast growing company with lots of opportunity for progression
- Work from home
- Flexibility offered with working hours where possible
- Varied role with mix of desk and ‘in the field’ work
- Fuel expenses covered
- Performance based bonus scheme.

**Who We Are**

Guesthoo is an independent short term letting agency specialising in listing and managing properties through booking sites like Airbnb. We were the first of its kind in Cornwall and Devon, which are our main operating areas. However, we now manage properties all over the South West and aim to expand this further over the next 5 years. Our exciting portfolio of properties ranges from shepherd’s huts to country estates. The collection has grown by 10 times in the past 2 years and we aim to continue this trajectory.

The company has a heavy focus on the use of technology to efficiently scale operations and maximise earnings. We use channel management software to list on multiple booking sites and a high degree of automation to reduce routine daily tasks that previously would have required a member of staff to carry out. The overarching objective being to achieve above average returns for our owners whilst running a lean, profitable business.

**Working With Us**

That might all sound very serious and boring, but working for us is anything but The mix of desk and ‘in the field’ work keeps things varied and means you get to spend time travelling around the South West, visiting properties and seeing some beautiful sights on the way.

As a team, we like to keep active and enjoy sea swimming, surfing and team dog walks. We regularly meet up for work lunches and dinners to maintain a social aspect whilst working remotely.

**The Role**

The primary focus of the role is managing the bookings and guest experience end-to-end. The main skills required are excellent communication and customer service experience, as well as good IT skills.

We are looking for someone who is eager to join a fast growing company and take on both the challenges and opportunities that come with it. As one of our early hires, there is massive scope for development and progression, and your responsibilities and pay will grow in line with the company.

**Responsibilities & Duties**:

- Guest Experience - Ensuring guests have the best possible experience when staying at our properties. Includes handling booking enquiries, property/area queries, on-trip issues and low level dispute resolution
- Liaising with Operations - Acting as the liaison between the guests and Operations team to resolve issues with housekeeping and maintenance
- Guest Guides - Assisting the Reservations Manager with production and editing of Guest Guides

What We Are Looking For in You

Essential:

- Highly computer literate and confident using spreadsheets, word processors and learning new software
- Good writing etiquette, excellent spelling and grammar
- Excellent interpersonal and customer relation skills - you may be liaising with both guests and subcontractors
- Experience with customer service in hospitality industry
- Knowledge and passion for the local area
- Flexible and happy to work on weekends/evenings, as required
- Proactive and willing to contribute ideas and expertise to improve the business
- Ability to use initiative to solve problems you have never come across before
- The ability to meet changing needs and demands of the role
- Well organised and independent, able to manage their time effectively
- Ability to work within a team.

Preferred:

- Experience with booking platforms such as Airbnb and VRBO etc.
- Experience working with self-catering holiday homes
- Experience with property management software
- Drivers licence and vehicle

**Job Types**: Part-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free or subsidised travel
- Profit sharing
- Work from home

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Remote: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Hospitality: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 75% (p