Hotel Receptionist

**Glen App Castle Ayrshire**
Ayrshire, UK

**Job Position**: Hotel Receptionist, Luxury Glenapp Castle Hotel Ayrshire (Full Time Position)

Looking for Hotel Receptionist for 5 Star Relais & Chateaux Glenapp Castle Hotel, Ayrshire

**Job Details**:

Dependent on the experience we will consider part-time and full-time.
- This is a consistently very busy department, and we are looking for a great team player, an experienced hotel professional, and someone who can multi-task and work quickly.
**Position Overview**:

- The Back Office Receptionist Department is the ‘engine room’ of Glenapp and this role will conduct and supply all the advance planning and administrative work required for the Hotel Operations team to consistently deliver Glenapp’s five-star service to all our guests, visitors, and suppliers.
- The role entails everything from answering the telephone, guest billing, reservations for guest stays & non-res dining, typing daily changing menus, creating daily table plans, handling money, daily banking, participating in daily operations meetings, troubleshooting emergencies, and dealing with all Guests requests.
- This department is also responsible for our growing Concierge Services department where we arrange a large variety of guests activities and experience in and around Glenapp Castle.
- This role works 5 days over 7 on a shift pattern and over weekends.
- A strong interest in a career in hospitality.
- Good telephone and outstanding communication skills.
- Strong organization and time management skills with a high degree of flexibility.
- Good IT skills and experience with Microsoft Office 365.
- Calmness in a busy and pressured environment.
- Commercially focused.
- Attention to detail.
- Experience within the luxury hotel sector is desirable, hotel reception or operational background is important and full training will be provided.
- A willingness to learn and a positive attitude are essential. We are always interested to hear from talented individuals from all walks of life.
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In return, we offer career development to help you reach your full potential, a positive and stimulating working environment, and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:_**
- 28 days annual holiday
- Death in Service life assurance policy
- Staff Meals on Duty
- Discounted accommodation at Relais & Chateaux, Pride of Britain, and Luxury Scotland Hotels.
- Gratuities
- Enrolment in our pension scheme
- Staff accommodation can be provided from £30 per week