Support Worker

Your role

We have an exciting opportunity for Mental Health Support Workers to join our inspiring and friendly team at Gloster Road which is a low rick five-bedded property situated near the centre of Barnstaple in a residential area.

Devon Supported Housing is an individual support service funded by Devon Partnership Trust. It offers housing related support to people with low to medium support needs, leaving a hospital or residential setting. We work closely with Service Users to ensure the support they receive is of the highest quality and is right for them. Where possible, we try to provide support at a time which best suits the needs of our Service Users. Rethink uses a “Recovery” model of support, encouraging people to manage and control they own recovery as much as possible. Our Gloster Rd house is a five-bedded property situated near the centre of Barnstaple. It is near both bus and train routes and has a good range of shops and amenities close by but also there is free parking close by.

Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

Ideally you will work full time, 35 hours per week on a permanent contract Monday to Friday between 9:00 and 17:00, as part our outreach service you will be required to visit and support people in their own homes.. You will earn a salary of £18,090 to £19,860 per annum. You can read more about the rewards you will receive on the full advert on our website.

I lead the way to a better quality of life for everyone affected by severe mental illness

I provide key worker support to individuals living with mental illness, including one to one or group support and liaison with other mental health agencies on behalf of people who use our services

I have the individual’s needs at the forefront, working to the recovery model and using communication, motivation and coaching skills to support the service user to achieve their goals and aspirations

I develop a rapport with individuals based on respect and honesty, the post holder will work within clear professional boundaries and the Rethink Mental Illness Code of Conduct

I enable and encourage individuals to find out about local services and facilities within their community and facilitate access to alternative services where specific needs are identified

I am familiar with individual Care/Recovery Plans and support people who use our services in achieving their goals.

I encourage individuals to recognise, understand and manage factors that affect their mental wellbeing and physical health

I carry out needs assessments of clients choosing to engage within the service and prioritise needs effectively

I carry out all individual safety and support planning within organisational and legislative requirements.

I work with individuals in developing, reviewing, monitoring and adapting support and safety plans

I am responsible for ensuring that all aspects of working with a client are fulfilled and all tasks are delivered within timescales and to agreed quality standards

I liaise with other external agencies, complimentary therapies and community groups on behalf of people who use our services

I undertake assessments in conjunction with statutory partners as appropriate to identify housing related support needs of those referred to the service

I contribute to the protection of individuals from the risk of abuse and harm to self and others who use our services

I monitor and report to senior staff on the effectiveness of support delivery and contract performance.

I work as a team member, sharing information and supporting colleagues.

I support and guide volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.

I participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved

I maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems. To maintain up to date details of service and support activities and outcomes on the Rethink Information System

I engage with community events, meetings and forums to promote the service and Rethink Mental Illness

I work with the team to ensure the service specific lone working procedure is adhered to and regularly reviewed for effectiveness

I ensure effective incident and complaint recording including reporting information on Sphera

I proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.

I support individuals to express t