Junior Support Analyst

6 days ago

Chester West Employment Park, United Kingdom CIPFA Full time

CIPFA is expanding its busy IT department and looking for a dynamic and self-motivated individual to join the team. This is an exciting opportunity for someone at the beginning of their IT career.
You will be responsible for delivering an efficient, customer-focused ICT service, including contributing to the testing of new software solutions, supporting internal Software requirements, and assisting in performing data migrations.
It is essential you have recent experience of working in a busy Customer Service environment and a willingness to learn. Good working knowledge of Microsoft Windows and Microsoft Office products including Windows 10, Office 365 is key.
**Key tasks include but not limited to**:

- Support the Software strategy of the Division on provision of a high level of support to all users of related software systems
- Assist with development and maintenance of training documentation for all software developed by the Division
- Contribute to the testing of new software solutions and upgrades of existing solutions

In return, you’ll enjoy a flexible 36-hour working week, 25 days’ annual leave and up to a 10% employer’s pension contribution. Plus, we offer season ticket loans, an employee assistance helpline and exclusive discounts and rewards.
**Location**:
CIPFA is a forward-looking organisation and has developed a modern and progressive approach to flexible working. The location for the role will be dual location at both home and our Chester office, attendance to be agreed according to business need.
**Who we are**
The Chartered Institute of Public Finance and Accountancy (CIPFA) is a UK-based international accountancy membership and standard-setting body. We are the only such body globally dedicated to public financial management.
CIPFA believes that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.
Our educational and advisory services support our members, students and other public finance professionals throughout their careers - helping them add value to their teams and the organisations for which they work.
Through our work, we help ensure public money is raised and spent with the highest degree of openness.
**Location**: Chester
**Contract type**: Permanent
**Hours**: Full Time, 36 hours per week
**Salary**: £18,750 - £24,000

**Benefits**: 25 days annual leave, up to 10% employer's pension contribution
You may also have experience in the following: IT Application Support Analyst, IT Support Analyst, IT Analyst, Application Support, Application Support Analyst, Systems Administrator, IT Support, IT Support Engineer, 1st Line Support Analyst, 1st Line SupportEngineer, etc.
Ref 133 831

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