Customer Experience Officer Wfh

2 weeks ago


Deal, United Kingdom New Appointments Group Full time

Exciting opportunity for a Customer Experience Officer in the medical sector on a work from home basis. The role requires ad hoc travel to Deal, Kent. This role is a temp to perm.
- You will be responsible for the seamless running of all appointments and bookings. As a Customer Experience Officer you will also be responsible for maintaining accurate records for service user's files and updating the booking systems. Having a sympathetic and professional approach is essential. Communicating with customers, staff, consultants and patients is a natural part of your day.
- Duties- To manage and book in all new appointments and ensure all data is entered onto the database accurately and in a timely manner
- Plan and manage all administration of outpatient clinics
- Follow up with new enquiries and book appointments
- Process referrals in a timely manner
- Ensure all testing and investigations are carried out prior to referral in accordance with contracts
- Liaise with consultants, service users and health care professionals regarding the number or inpatients/outpatients
- Attend in-house training and attend meetings when required

This role pays £11.70ph-£12.48ph and is a 37.5hr week which may include a Saturday.
- Benefits of joining our Temps team:
- Weekly pay on a Friday - smooth payment process
- Working with committed and highly experienced recruitment consultant


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