Library Team Assistant

**Job Details**:
**Job Reference**: HCC620941
**Salary Range**: £24,405 - £25,430 pro-rata, per annum
**Work Location**: Winchester, Eastleigh, Chandler’s Ford, and Alresford Libraries
**Hours**:400 per annum
**Contract Type**: Permanent (Annualised Hours)
**Closing Date**: 07 May 2025
**Interview Date**: 23 May 2025 (You will need to be available all day - assessments in the morning followed by interview in the afternoon)

**The Role**:
Do you enjoy working as part of a busy team, meeting and helping a diverse range of people of all ages and providing excellent customer service? Are you able to work an annualised contract which requires flexible availability to provide cover across the team you work with?

Hampshire’s Library Service needs enthusiastic Library Team Assistants to join our busy and flexible teams. Your role will be to provide a welcoming environment for all, promote our services and facilities, plan and deliver fun and engaging activities for children and adults as this is a fundamental part of the role. You will work with partners to signpost customers where required and assist with the management of stock, as well as carrying out a wide range of administrative duties.

You will be providing an excellent customer experience to everyone who visits our libraries and encouraging people to read a range of authors and book titles, download our apps for eMagazines and eBooks /eAudiobooks. You will take part in special promotions for adults and children, sign up for courses and events and using our IT facilities.

You will have a good general education combined with excellent interpersonal and customer service skills, with a good standard of IT skills. You will embrace flexible working and be able to use your own initiative when required.

You will be required to travel between a small ‘cluster’ of libraries. This role requires travelling between Winchester, Eastleigh, Chandler’s Ford and Alresford Libraries and you must be able to work at all these branches. You will need to fulfil specific travel requirements which will be outlined at interview.

**The role is specifically in place to provide essential branch cover for leave, sickness and training. Therefore, the work pattern will be highly variable and requires excellent availability and flexibility to work Monday-Saturday of varying shift lengths.**

Hours will include frequent Saturday working and work throughout school holidays. There will also be a requirement to provide some cover for planned and unplanned absences, sometimes at short notice.

If you are looking to work in an innovative and customer focused role that is driven to improve outcomes for local communities, this may be the role for you. Some recent initiatives in our libraries include Ukraine connections support, supporting people with death and bereavement and domestic abuse.

A full induction and training programme will be provided and continued personal development is encouraged.

**What We Can Offer You**:
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package

**Additional Information**:
Library Team Assistant Job Description and Person Specification

**Vetting Requirements**:
**Contact Details for an Informal Discussion**:
Victoria Duffell, Library Team Manager on 03707 793023

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.