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Head of Social Enterprise

2 weeks ago

North Shields, United Kingdom YMCA North Tyneside Full time

**Head of Social Enterprise**

**Hours per week: 37.5 (inc flexible working, occasional evenings)**

**Salary: Up to 40k**

**Type of Contract: Permanent**

Imagine being part of a global movement that's transforming lives right here in North Tyneside, South Tyneside, and Teesdale. At YMCA North Tyneside, we're more than just an organization - we're a community. We believe in the potential of every individual and we're dedicated to creating spaces where everyone can hope, belong, contribute and thrive. Join us and be a part of something truly meaningful.

Step into a legacy of positive change. YMCA North Tyneside is part of a powerful global network, with roots stretching back to 1844. We're proud to be part of the world's largest and oldest youth movement, impacting 64 million lives annually across 119 countries. Here, you'll be part of a team driven by strong values, working to build a brighter future for our local communities.

Interested in making a difference?

As we embark upon our new 5 year strategic plan and a period of growth for the organisation, this is a great time to join a team where our values of Believe, Inspire, Serve and Thrive aren't just words on a wall but the foundation of our culture and everything we do as a charity.

**The Role**

**Overview**:
The Head of Social Enterprise is a key leadership role, responsible for the

strategic growth and operational management of our social enterprises,

including the Cafe, Gym and Nursery. The post holder will drive efficiencies,

ensure financial sustainability, and enhance social impact. This role requires a

proactive, hands-on approach, balancing strategic planning with direct

operational oversight and problem-solving. With strong business acumen and

leadership skills, the post holder will foster a high-performance culture,

supporting teams to achieve targets while maintaining an engaging and

purpose-driven work environment.

**Who are we looking for**:

- Leadership & Management

You must be able to demonstrate strong leadership skills, effectively managing

teams and operations while fostering a culture of accountability,

high performance, and continuous improvement
- Strategic Thinking & Decision Making

Have ability to develop and execute strategic plans, using data-driven

insights to make informed decisions that align with

organisational goals and drive growth and sustainability
- Financial Management & Efficiency

Have ability to manage budgets, track revenue and expenditure, and

identify opportunities for operational efficiencies and income

generation to ensure financial sustainability
- Collaboration & Stakeholder Management

Be able to build and maintain strong working relationships across

departments and external partners, ensuring seamless

communication and alignment with broader organisational goals

and objectives

**Key Details**:

- To drive growth and sustainability across the cafe, gym and nursery;
- In partnership with line management, actively seek and develop opportunities for income growth, operational efficiencies, and market positioning to enhance the long-term sustainability of each enterprise
- Produce and manage budgets together with monitoring revenue, expenditure and ROI for each enterprise.
- Work closely with Director of Community & Social Enterprise and Finance team to track financial performance & forecasting, utilising data insights, KPIs and financial analysis to make informed decisions, measure success, and drive continuous improvement across all areas
- Oversee day-to-day operations ensuring efficiencies and high standards and allocate resources effectively.
- Implement systems and processes to enhance productivity and service delivery.
- Foster a culture of high performance, accountability, and continuous improvement - ensuring staff are supported, motivated, and challenged to achieve business and personal growth.
- Liaising with Health and Safety and/or Maintenance teams to ensure compliance and to mitigate risks.
- Ensure each enterprise and team meets regulatory requirements and best practice, ensuring quality standards across services.
- Build relationships with key partners, funders and internal and external stakeholders, representing the charity’s social enterprise initiatives to increase visibility.
- Work collaboratively with other departments, ensuring alignment with wider organisation goals.
- Provide regular reports to the Director of Community & Social Enterprise, including updates on KPIs, KIIs and MIIs.
- Maintain up-to-date knowledge of the wider organisation and business areas to ensure alignment and progression towards strategic goals.
- To oversee the main reception and room booking functions, ensuring bookings are managed effectively, and drive maximised revenue and service quality.

**What you will bring to the role**:

- A degree or NVQ or relevant experience in business management and leadership
- Experience of high pressured environments showing effective coordination of