Desktop Support

**Desktop Support**

**Crewe (Office Based)**

Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution.

Trusted by the world’s largest brands, telco’s and banks to look after approximately a billion of their customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.

**We hire bold thinkers who thrive in a fast-paced, innovation-minded culture. Sound like you?**

In this role, you will provide technical assistance to computer system users. Using a ticket queue, you will work based on priorities and ITIL best practices. You will answer questions or resolve computer problems for users in person, via telephone or from remote location. You may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Additional responsibilities will include participating on project teams for departmental tasks, including but not limited to Video Conferencing scheduling and testing, evaluating new products and upgrades, and off site special projects.

**Responsibilities**:

- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter Commands and observe system functioning to verify correct operations and detect errors
- Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following the design of installation specifications
- Maintain records of daily problems and remedial actions taken, or installation activities
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training material and procedures, or train users in the proper use of hardware or software
- Confer with staff, users, and management to establish requirements for new system or modifications
- Provide 24/7 on-call support as needed
- Work with third party vendors when necessary
You will be an expert in your field and have experience of working in a similar role. You will also be:

- Knowledgable with hardware
- Have a good working knowledge of Microsoft suite of products
- Have knowledge of Service Now or similar Service desk logging tool experience
- Knowledge of Autopilot
- A full driving license holder
- Flexible to work weekends/outside of business hours
- Committed to a great customer experience

We recognise that it is our people who drive the success of our business so as well as a competitive salary we want to ensure that we reward our colleagues with a comprehensive benefits package. We provide all Likewize colleagues with a health cash plan, life assurance, GP anytime, company pension scheme, enhanced maternity & paternity, adoption leave, employee assistance programme, my perks, discounts & offers, private medical insurance and company onsite gym that is free for all employees to use.

**Job Types**: Full-time, Permanent

Additional pay:

- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Wellness programmes
Schedule:

- 8 hour shift