Quality and Customer Service Administrator

6 days ago

Barnsley, United Kingdom Distinction Doors Full time

**Role Description**

To provide administrative assistance to the Technical Department ensuring that customer site visits are organised for the Technical Representatives. To liaise with customers to provide information to address enquiries and resolve customer complaints. To liaise with our customers of the dates of bookings and for any extra information.

Feeds into the Quality Manager and the SQE all the customer information and complaints to support on creation of Quality Improvement projects. Liaise with customers on booking onsite training sessions (Door Doctors)

Update and plan the calendar for the field engineers liaising with the Team Leader - using location vs cost planning technique

**Key Responsibilities**
- Using the customer portal to access site visit for customers.
- Receiving customer site requests and accurately logging customer site visits on spreadsheet.
- Providing excellent customer service to customers
- Liaising with customers regarding site visits and complaints.
- Liaison with homeowners regarding site visits.
- Maintain effective communication processes to liaise with other areas of the business.
- Organise Technical Team site visit plans in the most cost and time effective manner.
- Make sure all site visits are booked in at appropriate times for the field support team and book them in geographical.
- Make sure all bookings have the correct information and attachments on them for the team.
- Ensure Field Support Team and Customers are kept fully informed of dates of bookings.
- Liaison with NCR process to minimise delays.
- Continually improve technical and job knowledge through interaction with other departments and points of contact.

**Competencies**
- Clear communication skills
- Requires an overwhelming positive attitude to improvement.
- Able to work with an independence to be able to consider quality objectively.
- Delivers excellent customer service.
- Effective Team Player.
- Attention to detail.
- Willing to learn and to develop and retain product knowledge.
- Self-motivated team player
- Able to communicate clearly.
- Keeps others informed.
- Computer literate.
- Handling difficult customers - avoiding/preventing conflict
- Accuracy and attention to detail
- Good geographical knowledge

**Qualifications**
- Minimum of C Grade in both English and Maths (GCSE) or Equivalent.
- Experience in an administrative role and customer facing role.

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Work Location: In person

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