Head of Licensing and Property Management Support

**Job Title**:Head of Licensing and Property Management Support

**Location**: Exchange Quay, Manchester

**Brand**: Leaders Romans Group

**Salary**: Competitive Salary Package

**Hours**: Monday to Friday 8:30am to 5:30pm

**About Leaders Romans Group**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary and key responsibilities**:
Reporting to the Group Director of Property Management, LRG are seeking a new Head of Licensing and Property management Support within Property Management to join our team in **Manchester**. To be successful within this position, you will need to be a current Head of Property Management, ideally with experience in running multi-branch locations with a vast portfolio.

**Key Responsibilities**:

- Providing support to Property Management teams with over flow to help stop landlord attrition
- Conducting Morning Meetings
- Providing assistance to the Property Management Teams ongoing licences.
- Providing support and guidance with the implementation of new legislation and
- Help investigate customer complaint and propose/undertake appropriate response.
- Help to co-ordinate and where possible provide training.
- Support the Licensing department through guidance and mentoring to achieve strategic objectives
- Support audits of licensing departments in conjunction with internal and external compliance audits.
- Ensuring that licensing department best practice is shared
- Checking licensing conditions to ensure process has been adhered to, having relevant conversations
- Monitoring teams overdue workflows, having relevant conversations
- Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with Director of Property Management and assume responsibility for implementation.
- Working on group projects or initiatives along with the RPM to ensure successful implementation.
- Direct line management responsibility in relation to Licensing team and property management support team
- Responsibility to enforce strategic objectives
- Conducting Interviews
- Ensuring adequate cover in the department when it comes to holidays and days off
- Monitor workload of Team Leader and license Managers, being aware of any issues that may affect staff morale
- To be the point of contact for the lettings/Branch managers to resolve issues with the property management team
- To be a point of contact for out of hours emergencies and to act in accordance with best judgement

**What are we looking for**:

- To be successful in this role experience in Property Management and with managing and supporting a team is essential.
- You need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and Commission structure
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts