Sales Administrator

Overview:
**Who We Are**

We are an accommodation and student experience provider based in the UK, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

**Responsibilities**:
**Role Profile**

To provide clerical and administrative support to the Residence and attending the reception area on a daily basis. You will nurture all sales leads and help students understand the high level of service, and sense of community we offer to those who come to live with us.
- To coordinate all communication with residents (current and prospective) ensuring that they are always kept informed.
- To manage the rent collection and ensuring that payments are made on time, escalating where necessary.
- To drive sales conversions through responsive, proactive follow-up and excellent customer service whiles also conducting viewings.
- Updating Sales Leads contacts and information on our CRM system.
- To ensure that the show flat is kept clean and tidy at all times in readiness for viewings.
- To make appointments and assist with viewings of the show flat to interested students.
- To participate in face-to-face marketing activities at student fairs or leafleting in key areas.
- To provide front of house assistance and keep the office area presentable at all times.
- To manage, improve and update the office information systems including contact databases.
- To support the General and Assistant Manager in all areas including marketing and sales.
- To prepare reports and other written documents for internal and external circulation.
- To assist in allocations and tenancy generation where necessary.
- To manage all tenancy reservations whilst trawling to gain completed sales.
- To provide weekly performance related information for sharing with the management team.
- To conduct termly flat, room and kitchen inspections and allocating charges where necessary.
- To inspect flats, room, and kitchens during our turnaround period.
- To be flexible on hours.
- To work occasional evenings or weekends for events and fairs.
- To work occasional weekends on a Rota basis during the busy months (July, August, September)
- To assist with the summer turnaround period; to include resident check outs and check ins.
- To prepare the documentation and arrival packs for all new residents.
- To carry out duties at the request of the General or Assistant Manager.
- To log and diarise maintenance activity and organise planned preventative maintenance.
- To deal with Contractors efficiently and effectively.
- To meet and greet customers and external visitors.
- To log all post on our online tracking system. Receive and log parcels and packages, informing residents as and when items arrive.
- To manage the diaries of the residence and colleagues.
- To manage the office supplies and stationery, keeping an up-to-date inventory of office equipment & resources.
- To prepare and submit purchase orders.
- To carry out any ad hoc duties.

Qualifications:
**Person Specification**
- Excellent customer service skills.
- Experience within student accommodation is desirable or working with customers within a retail or hospitality capacity is fine (does not have to have been within a corporate environment).
- Sales experience.
- Strong communicator with the ability to build rapport with students and visitors.
- Strong IT knowledge (particularly Microsoft Office including Excel).
- Highly organized and able to work unsupervised efficiently and effectively.
- Strong and flexible work ethic.
- High quality interpersonal skills.
- A bright natural problem solver who uses their own initiative to manage workload.
- Warm and friendly persona.
- Job Types: Part-time, Permanent
- Part-time hours: 25 per week
- Salary: £11.00 per hour
- Benefits: Company pension
- Schedule: Day shift, Monday to Friday, Weekend availability

Closing:
**Summary Statement**

You will be tasked with focusing on the needs of aparto and its residents. By being proactive and taking initiative in identifying areas for improved performance and experience, you will be owning your part in our success; all the while building trust and respect with colleagues and students alike.