Customer Services Officer

6 days ago

Reading, United Kingdom Investec Full time

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

**Join Investec as a Customer Services Officer and be the first point of contact for our valued clients. In this dynamic role, you will efficiently manage inbound customer account queries, demonstrating exceptional written and verbal communication skills, particularly in effective complaint handling**:
**Description of Role and Key Responsibilities**:

- Efficiently manage inbound customer account queries.
- Demonstrate strong written and verbal communication skills, including effective complaint handling.
- Exhibit good time management and the ability to multitask.
- Prioritise tasks to work within departmental SLAs.

**Core Skills and Knowledge**:

- Act with integrity at all times and embrace the philosophy of treating customers fairly (compulsory).
- Maintain regulatory knowledge as applicable to the role (compulsory).
- Provide coaching and assessment (compulsory for managerial and supervisory roles).

**Technical Knowledge**:

- Understanding of lease and asset finance.
- Familiarity with AML/KYC requirements.
- Knowledge of the Consumer Credit Act and other relevant regulatory requirements.

**Analytical Skills**:

- Maintain a strong client focus.

**Negotiation and Decision-Making Skills**:

- Ability to negotiate favourable outcomes and make informed decisions.

**Relationship Management and Communication**:

- Identify, build, and maintain strong relationships while effectively communicating with key stakeholders.

**As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.**

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;
**Wellbeing**

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

**Monetary**

Non-contributory Pension & Discretionary Bonus

**Life & Income Protection**

Life Assurance, Critical Illness & Income Protection

**Travel**

Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

**Recite Me**

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

  • Customer Service

    1 week ago

    Reading, United Kingdom Huntress Full time

    **Title**: Customer Service & Office Administrator **Salary**: £24,000 **Location**: Reading **Contract**: Permanent, Full-time They are looking for a highly organised, team player that is not afraid to get stuck in and help where needed. You will need to be a clear and confident communicator with a professional telephone manner to be successful in...

  • Customer Service

    1 week ago

    Reading, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service **Full time Monday - Friday **Job Summary** This role is an interesting and varied customer service role working for an international service provider that offers work space solutions to a wide range of clients from sole traders to FTSE 100 companies and this service offering spans across the world. In this role you will be fundamental to...

  • Customer Service Agent

    2 days ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    We are currently looking for a Customer Service Agent (Retentions) to join our busy team in Reading! **Reporting To**: Pricing and Retentions Manager **Status**:Permanent **Salary: **£20,000 per annum plus benefits **Hours: **Full-Time (37.5 hours per week between 08:00 - 18:30) **Based: **Reading **Customer Service Agent (Retentions)...

  • Customer Service Agent

    1 week ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    **Position**:Customer Service Agent **Reporting To**: Retentions Manager **Status**:Permanent **Salary**:£20,000 per annum plus benefits **Hours: Full Time** **Based**:Reading **The Company**: With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds...

  • Customer Service Agent

    4 days ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    **Customer Service Agent / Technical Helpdesk Agent Location: Reading **Salary**: £20,000 per annum, plus out of hours payments at time plus a half - plus benefits Hours of Work: Full-Time - 9am-5pm** **About the Company**: Universal Transaction Processing and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech...

  • Customer Service

    1 week ago

    Reading, United Kingdom Huntress Full time

    A Multinational Energy Company based in Reading office is seeking a Customer Service Advisor to join their team on a contract basis for 8 months. (Extension highly likely) **What is the Role?** - If you have experience in a Customer Care, Metering or Collections environment and are looking for an exciting new challenge please click below. - For us it's not...

  • Retentions and Customer Service Executive

    1 week ago

    Reading, United Kingdom UTP Merchant Services Ltd Full time

    **Retentions and Customer Service Executive** **Location**: Reading **Salary**: £20,000 per annum plus benefits **Hours of Work**: Full-Time (basic hours are 9:00am to 5:30pm) **About the Company**: UTP Merchant Services Ltdand its sister companyare two of the fastest growing, innovative fintech organisations in the UK.Through a mixture of innovation...

  • Customer Service Advisor

    2 weeks ago

    Reading, United Kingdom Eden Brown Synergy Full time

    **Customer Service Advisor** Eden Brown Synergy is working with an organisation based in Reading who are seeking to recruit a Customer Service Advisor to join their Bereavement and Claims team for 6 months. The role is full time, to start on the 13th February, and pays an hourly rate of £11.80 PAYE plus holiday pay. Full training is given (onsite) and...

  • Customer Service Administrator

    1 week ago

    Reading, United Kingdom Global CTS Ltd Full time

    **Customer Service Administrator** **£21,000 to £25,000 depending on experience** **Reading - Must be a car driver** **10.00 to 16.30 Mon-Fri** Global CTS are working with a small Reading based company, looking for their eighth employee due to growth. The Customer Service Administrator will be responsible for: - Taking a high level of incoming calls -...

  • Customer Service Advisor

    7 days ago

    Reading, United Kingdom Universal Business Team Full time

    Customer Service Advisor Location: Reading, RG2 0NH Employment Type: Full-time, Office-based Working Hours: Monday – Friday, 8:00 AM – 4:30 PM Salary: £27,000 - £30,000 per annum + bonuses Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business. About the Company A...