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Customer Service Advisor

2 weeks ago

Erith, United Kingdom ST Selection Full time

**Company** - Leading construction services company

**Job Title** - Hire Controller/ Customer Services

**Location** - Erith

**Hours** - 8am-5pm Mon-Fri

**Salary** - £25,000 - £30,000 (depending on experience)

We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busyhire desk.

The main parts of the role include:

- To ensure that customer requirements are dealt with efficiently and effectively whether received by phone or electronically.
- Establish and maintain positive and effective working relationships with Branch Managers and the Regional Operations teams
- Establish and maintain positive and effective working relationships with the Balfour Beatty Internal and External Plant Desk Teams and Managers
- Effective and efficient resolution of complaints from customers and operational colleagues
- Use of internal escalation procedures for complex or unresolved complaints
- Effective management of off hires
- Application of agreed hire rates to customers as set up on agreement
- To ensure that the hire order going to the depot is complete, ensuring all information has been obtained from the customer and relayed to the branch in a timely manner
- Ensure all orders and queries are accurately input on to the system

**REQUIREMENTS**
- Excellent customer service and communication skills
- Excellent telephone manner
- You must be reliable, punctual and enthusiastic
- You must be well organised.
- Team player
- GCSE Maths and English