Hotel Night Receptionist

2 weeks ago

London, United Kingdom Mercure Hotel Paddington Full time

**Job description**

We are currently looking to recruit an extremely reliable individual into our nights front office team at Mercure Hotel Paddington.

The position of hotel night Receptionist requires the individual to work on a shift basis, 40 hours per week. Free meal is available while on shift and other company benefits once completed 6 months.

Hourly starting wage is £12.00 per hour.

Examples of shift hours:
Night shift: 22:45 - 23:15

On these shifts you may find yourself working alone for part of them or work fully with another colleague for all of the shift.

The individual will be given full training previous experience is not a requirement.

This position does require the individually to be full flexible and be able to work most weekends. As a hotel we never close and are open 365 days a year. Therefore working Bank Holidays will be extremely likely including days such as Christmas day and New Years day.

The individual must be/have:

- Extremely reliable
- Well presented at all times
- Have huge amounts of common sense
- Computer and administration skills
- Pride themselves in their work
- Passion for hospitality and customer services
- Great communication skills
- Ability to work under pressure

The individual must already be residing in the UK.

The individual must be extremely reliable and trustworthy with a hunger for delivering excellent customer service.

Most importantly the individual needs to be completely flexible and be able to work any day of the week and any shift due to the needs of the hotel.

Responsibilities include ( the below list is not exhaustive ):

- Checking guests into the hotel.
- Checking guests out of the hotel.
- Taking payments.
- Following company procedures.
- Creating reservations
- Answering telephone calls.
- Dealing with customer complaints.
- Handling minor maintenance issues.
- Problem solving.
- Delivering first class customer service.
- Completing night audit and banking reconciliation
- Look after the security of the hotel

Due to the nature of the role and the hours of work required we are looking for a very confident individual who prides themselves on having fantastic common sense and is not afraid of solving problems.

An immediate start is available.

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Night shift

Supplemental pay types:

- Commission pay
- Loyalty bonus

Ability to commute/relocate:

- London, W2 1HU: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: MLPNNIGHTS

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