Team Member

2 weeks ago


Chipping Campden, United Kingdom The Ebrington Arms Full time

Job title: Team Member - Front of House

Reports to: General Manager

As a Front of House team member, you will ensure a seamless and quality customer experience for all our guests including bar, dining areas and accommodation. From the initial reservation to checking out or leaving our pub, you will provide our customers with an outstanding experience through delivering excellent customer service skills, exceeding the expectations of the customer throughout their visit.
- Welcome guests as they arrive and direct them either to the bar or their table as appropriate - ensure their table is ready, clean and laid up
- For guests that are dining, you will be expected to note any dietary requirements and allergens and pass these clearly to the kitchen team
- Check back during the guest visit to ensure that they are enjoying themselves and that they have everything they need
- Ensure you are knowledgeable about the menus, including any specials or limitations on the day along with suggesting suitable wine and other drinks to compliment the meal
- Confidence and knowledge to be able to recommend and upsell appropriate additions to the dining experience
- Ensure that you deliver dishes from the “pass” and drinks to the table in a timely

manner
- Clearing glassware and crockery from each table once the customers have finished their drinks or meals
- Ensure the bill is accurate before providing to the guest, and ensure the payment process, including any gratuities, is followed in line with the company’s procedures
- Follow health and food safety hygiene procedures at all times
- An ever present passion for creating memories and delivering incredible hospitality
- Great attention to detail
- Excellent verbal and memory skills
- Strong interpersonal and team work skills, including listening
- Ability to remain composed, particularly during stressful or uncomfortable circumstances
- Ability to maintain a positive attitude
- Know when to raise a complaint to a more senior member of the team
- Understand your customer’s needs
- Willingness to undertake additional duties as and when required
- Experience in a similar role an advantage
- A willingness to learn with an passion for providing an excellent customer experience

**Job Types**: Full-time, Part-time, Permanent

Pay: Up to £13.50 per hour

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Work Location: In person

Reference ID: TEAM MEMBER EA


  • Retail Team Member

    6 days ago


    Chipping Campden, United Kingdom National Trust Full time

    With your love of working with people and desire to provide a great service, you’ll welcome and talk to our visitors to the shop/outlet answering any questions they have. Salary: £11.50 per hour. This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be...


  • Chipping Campden, United Kingdom National Trust Full time

    The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a...


  • Chipping Campden, United Kingdom National Trust Full time

    **We're looking for Food & Beverage Team Members to join our team here at Hidcote Manor Garden.** **The Hours: Flexible working hours, working Midweek (Mon-Fri), with occasional weekend work to cover absences.** **Shift times: 9am - 5pm, mostly working a 7.5 hour day. Some shorter shifts are available.** **The Salary: £10.50 per hour** **Duration: Fixed...


  • Chipping Campden, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Food & Beverage Team Member plays a core part in providing fantastic customer service. **Hours**: Average hours per week are varying from average 15 hours per week in March and October and average 22.5 hours per week at peak season between April and September. This will...


  • Chipping Campden, United Kingdom National Trust Full time

    **We're looking for Food & Beverage Team Members to join our team here at Hidcote Manor Garden.** **The Hours: Flexible working hours, working Midweek (Mon-Fri), with occasional weekend work to cover absences. Multiple shifts available each week.** **Shift times: 9am - 5pm, mostly working a 7.5 hour day. Some shorter shifts are available.** **The Salary:...

  • Waiter/waitress

    2 days ago


    Chipping Campden, United Kingdom Charingworth Manor Full time

    **Waiter/Waitress Staff Accommodation available** **Benefits**: - **Team Member: £25 per night BB in any of our hotels**: - **Team Member: £35% off Food**: - **Team Member: 50% off drink**: - **Flexible working Patterns**: - **Friends and Family Discounts**: - **Career Enhancement**: - **Apprenticeships and Standards available**: - **Share of...

  • Supervisor

    2 weeks ago


    Chipping Campden, United Kingdom The Ebrington Arms Full time

    Job title: Supervisor - Front of House Reports to: General Manager As a Supervisor, you will be expected to support and deputise for the Assistant Manager when they are on days off or on leave. As a Supervisor, you will be experienced in ensuring a seamless and quality customer experience for all our guests including bar, dining areas and accommodation....

  • Kitchen Porter

    2 days ago


    Chipping Campden, United Kingdom Charingworth Manor Full time

    **Kitchen Porter** is required for our luxury county hotel, located in the Cotswolds - **Staff Accommodation is also available** Key responsibilities of the **Kitchen Porter** will include: - To maintain the kitchen areas and ensure the pot washing area is clean at all times - Maintaining high health and safety standards It doesn’t matter if you’ve...

  • Receptionist

    4 days ago


    Chipping Campden, United Kingdom Charingworth Manor Full time

    **Hotel Receptionist** required for our luxury county hotel, located in the Cotswolds - **Staff Accommodation is also available** **As Hotel Receptionist, **your role will involve ensuring the effective running of the front desk whilst on shift achieving consistently high standards of service and guest satisfaction. You will provide services such as guest...


  • Chipping Campden, United Kingdom Konker Jobs Full time

    * Part 2 Architectural Assistant - Cotswold - £25K - £28K+ New Year, new job? Look no further! We are on the lookout for enthusiastic Part 2 Architectural Assistants to join a reputable practice that is located in the Cotswolds. This is a fantastic opportunity to join an award-winning team and get involved with exciting, new projects in a variety of...