Clinical Administrator

Clinical Administrator - Shared Administration Team

20 hours per week

£12.21 per hour

We offer membership to the NHS Pension Scheme, BUPA Cash Plan and an Employee Assistance Programme.

References, a Disclosure and Barring Service (DBS) check and completion of an occupational health questionnaire will be required for this post.

Mowbray Square Medical Centre is a purpose-built site shared between Strayside Health and The Spa Surgery. Together, the two practices form the Mowbray Square Primary Care Network (PCN).

Each Practice have their own team of GPs, Nurses, Pharmacists, Managers and Receptionists. These are supported by well-organised and professional teams who provide services to both practices within the Mowbray Square PCN.

We are seeking to recruit a part-time clinical administrator to join our shared administration team. This is an exciting opportunity to join a dynamic, busy administration team in modern, purpose-built premises.

We are looking for a motivated individual to support our clinicians to deliver high quality patient focused care.

You will be working within the shared administration team, being responsible to the Shared Teams Manager.

This role is office based and primarily not patient facing. Training will be given on all aspects of the role as required.

**Main responsibilities within the shared administration team**:

- To deal with tasks from GPs in a timely and appropriate manner.
- To establish and maintain filing and administrative systems so that information is easily accessible and secure.
- To file patient records and correspondence in patient medical records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- Produce correct blood forms in a timely manner.
- Process the clinical EDI links for newly registered and deducted patients.
- Process paper medical records for newly registered and deducted patients.
- To ensure appropriate consent is requested before patient data is released to third parties.

Team Responsibilities
- To support other members of the shared administration team to ensure timescales are achieved.
- Ensure agreed protocols are followed and feedback where potential improvements can be made.
- Attend team meetings.
- Encourage and maintain collaborative working with all other teams within Mowbray Square.
- Patient data is held in line with agreed protocols.
- Flexibility around working hours - at times the needs of the service mean staff are asked to cover their colleagues. We try to minimise how often we ask staff to do this, but flexibility is a requirement of this job.

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is c