Senior Service Advisor

2 weeks ago

Bolton, United Kingdom Matt Burton Associates Full time

Our client, a leading car manufacturer are currently looking for a **Senior Service Advisor** to join their business based out of their luxury BMW Bolton Dealership.
The **Senior Service Advisor **is responsible for managing the service team ensuring that exceptional service standards and processes are maintained and customer expectations are exceeded.
This is the ideal role for an experienced Manager within the Automotive sector looking to increase their earning potential and to work with a great company with state-of-the-art facilities.
Role and Responsibilities of **Senior Service Advisor**:

- To be an integral part of the service team ensuring that exceptional service standards and processes are maintained and customer expectations are exceeded.
- To deal with customers' requirements for service and repair work in an efficient and courteous manner to ensure a high standard of customer service.
- To carry out systematic follow up, upsell and prospecting activities in order to maintain and build the volume of work for the service department.
- To ensure service standards and processes are achieved and maintained by all service advisors.
- To ensure that customer expectations are exceeded.
- To ensure the smooth running of the service desk on a daily basis.

To be successful in this role of **Senior Service Advisor**:

- Experience within the Automotive sector within a Managerial position desirable
- Experienced Service Advisor looking for a step up
- Have excellent customer service skills
- Hold a full UK driving licence
- Have a desire to succeed
- Thrive under pressure
- Have a friendly, positive, confident attitude towards customer service and sales.

About the company
- Excellent basic salary and bonus scheme
- Bonus based on sales, customer service and add-ons
- Ability to progress through internal promotion
- Excellent benefits package, including pension, healthcare, and company car
- Flexible progression based on your career aspirations

What’s next?

**Job Types**: Full-time, Permanent

**Salary**: £27,800.00-£32,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

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