Technical Sales Engineer

1 week ago

City of London, United Kingdom Broadstone Resourcing Full time

**Technical Sales Engineer - 1 year FTC (option to extend) - Robotics Company - Up to £50,000 plus benefits - London/Hybrid working** **Key responsibilities**: - Be one of the team's recognised technical & product experts - Assist Sales on an "on-call" basis - Provide pre-sales and post-sales technical support - remotely, or in-person for some customers, mainly in UK but also in other EMEA regions as required - Assist the relationship with our outsourced repair team: - ensure a smooth flow of repairs according to defined SLAs - escalate issues to our Global HQ as required - assist with warranty claims, spare parts and consumables monitoring and reordering - communicate statistics and reporting on a regular basis; suggest performance improvements - For existing and new products: - assist with proof-of-concept testing at customer sites - handle product-level documentation and loading information on company websites - handle product-related queries and escalate as required with our HQ - Coordinate software updates and partner technical communications as required **Key skills**: - Previous technical work expertise: proven ability to quickly assess technical issues and recommend solutions - Technical education, engineering degree or equivalent preferred - Technical communication: ability to rapidly explain technical issues in an understandable manner to non-technical colleagues and partners - Flexible to travel (mainly in the UK) to customer and partner sites - Flexible to occasionally work extended hours on customer sites Broadstone Resourcing Ltd acts as an Employment Agency and an Employment Business and all appointments will be made on merit alone.

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