Borders and Enforcement

**Details**:
**Reference number**:

- 274864**Salary**:

- £26,750 - £28,730- AHW of up to 22% is applicable on this role (see Job Description for more details).**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Shift Working**Number of jobs available**:

- 10Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Gatwick Brook House, Gatwick Tinsley HouseAbout the job

**Job summary**:
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.

Learn more on the Immigration Enforcement page.

**Job description**:
The DET team operate within Immigration Removal Centres (IRCs), using face-to-face interaction to build relationships with those in detention and provide an important on-site link between people in detention and their case working teams; enhancing the quality and frequency of engagements between the Home Office and the people entering IRCs. Based within the centres, engaging with those in detention and on-site healthcare providers and suppliers, DETs are better placed to ensure that vulnerability issues are identified and managed at the earliest opportunity.

The DET work on a roster system with shifts generally between 7.30am and 7:30pm Monday to Friday, and 9am to 5pm on Saturdays, Sundays, and public holidays. There will be regular requirement to work until 21:30 and occasionally beyond.

This role attracts an Annualised Hours Allowance (AHW) of 22% which includes weekend and Public Holiday working. The AHW is reviewed annually and may increase/decrease dependent on the business needs.

Age: These are shift working roles and so you must be 18 years or over.

You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, resilience, organisation skills and personal integrity are also required within this challenging environment of a busy desk with at times, a high volume of work.

**Information Events**

We’ll be holding two online information events to enable you to learn more about the role, including how to apply. We’ll also try to answer any questions you might have. There’s no requirement to attend in order to apply. To register, please click on the time and date you are interested in:
Tuesday, 21st March, 1030 - 1130

Wednesday, 22nd March, 1800 - 1900

**Person specification**:
The role of the Engagement Officer is an Operational role that is interesting and challenging, demanding high levels of co-operation from those in detention, stakeholders, and suppliers.

Engagement officers are expected to:

- Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour and recording all interactions on Home Office IT systems in an accurate and timely manner.
- Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
- Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.
- Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.
- Actively contribute towards the compiling of management reports.
- Line management of AO Support Officers as required.
- Other ad hoc administrative duties as required.
- Work closely with the Welfare Office within the immigration removal centre, dealing appropriately with any issues that arise. The Welfare Office is run by the service provider and is a key touch-point for people to raise any concerns they may have.
- Complete asylum screening interviews remotely, when required.

**Essential Criteria**
- Strong verbal communication skills;
- Excellent interpersonal and organisational skills;
- Good attention to detail;
- Proactive, adaptable and motivated.

**Desirable Criteria**
- IT skills with prior experience of Microsoft Office.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and