Receptionist

Essex Partnership University NHS Foundation Trust (EPUT) is looking for a job share Receptionist to work within the Lighthouse Child Development Centre.

The post holder must be flexible, able to work on their own initiative and as part of a team. The role will involve providing a professional reception service to patients, parents/carers and service professionals.

You will undertake various reception duties and provide support to the multidisciplinary team. The post holder will be the first point of contact to visitors to the centre and assist patients and their carers as required.

The post holder will have access to the appointment system, book appointments and process relevant information. You will be required to answer all telephone calls from patients and professional staff in a helpful and friendly manner.

To provide a high quality, professional reception and administrative service to patients and their parents/carer, doctors, staff, colleagues, health service professionals and others.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the first point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies and community service providers.

The Lighthouse Child Development Centre provides specialist assessments and outpatient care for children with complex needs. The team recently jointed the Children’s Community Services to provide a more comprehensive service to our patients, carers and families.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all

To answer all telephone calls from patients and professional staff in a helpful and friendly manner and to ensure all calls not pertaining to the lighthouse are dealt with politely and efficiently and re-routed where

To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all

The post holder will provide effective and efficient functioning of the safety and security systems within reception.

To receive, sort and distribute incoming mail and deal with outgoing mail as required as well as telephone enquiries, ensuring messages are passed to the appropriate member of staff in a timely

To maintain and accurately update SystmOne database information as

To diligently use SystmOne tracking system to establish the whereabouts of case notes to ensure that they are traceable at all

To undertake photocopying and distribution of documents as

To maintain confidentiality at all

The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the

The postholder will contribute to the preparation for the clinic session by ensuring availability of case notes will all necessary documentation is available for medical staff; and the preparation of case notes with requisite forms and paperwork are in their correct

The postholder will contribute to the smooth running of the clinic session by preparation of case notes for nursing staff to undertake nurse

Ensuring all clinic patient activity is entered on the patient administration system, SystmOne; Making/changing patient appointments

The postholder will contribute to the conclusion of the clinic session by:

- Collecting/documenting outcome of each patient episode;
- Sorting/securing notes into appropriate order;
- Prompt transfer of all request forms to relevant departments; and
- Returning any documentation to medical records

Support with room bookings and allocation of rooms as required

Ensure health and safety standards are adhered to by all staff

Support the day to day running of the building, eg cleanliness, assist with fire alarm testing and alarm issues, health and safety

To maintain and order supplies as required for service delivery. e.g. stationary

To deal with incoming and outgoing

Attend training courses as required to support personal development and the needs of the service

Assist in training of new members of the team

To take part in departmenta