Administrator - Interviews Next Week

2 weeks ago

Cardiff, United Kingdom Spire Healthcare Full time

**Patient Administrator | St Mellon's PSC | Newport | Full Time | Permanent | £12.15 per hour plus enhancements and excellent benefits.**

Due to a period of innovation, Spire are opening a state of the art Patient Support Centre in the heart of St Mellon's, we have a number of Administrator and Customer Service vacancies available in our new hub for people looking to develop or begin their healthcare career.

**Please note - Induction training will be held from 14th October for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts.**
- As a PSC Administrator, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre. _

**Duties and Responsibilities**:

- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

**Who are we looking for**:

- Demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Experience of handling high call volumes in a fast paced environment
- High level of PC literacy and experience of using multiple systems and programmes
- Excellent interpersonal and communication skills
- The ability to work effectively as part of a team
- Able to work under pressure and to tight deadlines, with good organisational skills

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays - pro rata
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Car park
- Free DBS
- Free Uniform
- Private medical insurance
- Life assurance

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _

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