Customer Assistant

5 days ago

Woking, United Kingdom Marks & Spencer Full time

**Working Hours**

Week 1
Sun
- 08:00-17:00
Mon
- 09:00-18:00
Thurs
- 09:00-18:00

Week 2
Mon-09:00-18:00
Wed-09:00-18:00
Sat
- 09:00-18:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    19 hours ago

    Woking, United Kingdom Marks & Spencer Full time

    Customer Assistant Working Pattern Sunday: 09:00-16:00 Saturday: 09:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards -...

  • Customer Assistant

    5 days ago

    Woking, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks.** **Work Pattern**: **Monday - 10:00-18:00** **Wednesday - 10:00-18:00** **Friday 10:00 - 18:00** **Saturday 10:00-18:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    2 weeks ago

    Woking, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Monday 05:30-09:30** **Wednesday 05:30-09:30** **Thursday 05:30-09:30** **Friday 05:30-09:30** **Saturday 05:30-09:30** **_Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 - 06:00_** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    20 hours ago

    Woking, United Kingdom M&S Full time

    **All the details** Week 1 Mon - Fri 06:00-14:00 Week 2 Mon - 06:00-14:00 Wed - 06:00-14:00 Thurs - 06:00-14:00 Friday - 06:00-14:00 Sat - 06:00-14:00 This is a temporary vacancy for 8 weeks **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    2 weeks ago

    Woking, United Kingdom Marks & Spencer Full time

    Working Pattern: Sun - Sat 10:00-16:30 3 days a week, alternate weekends **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Customer Assistant

    5 days ago

    Woking, United Kingdom Marks & Spencer Full time

    **Due to nature of work only over 18s to apply** **Working Pattern** 3 days week 11am-7:30pm Alternate weekends **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    19 hours ago

    Woking, United Kingdom Marks & Spencer Full time

    **Working pattern** Week 1 - Monday, Tuesday, Thursday, Friday, Saturday 07:30-15:30 Week 2 - Monday, Tuesday, Wednesday, Thursday, Friday 07:30-15:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    5 days ago

    Woking, United Kingdom Marks & Spencer Full time

    **Working Pattern** Week 1 -Sun, 11:00-17:30, Wed,Thur, Fri - 13:00-19:30 Week 2 - Tue,Wed,Thur, Sat - 13:00-19:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    2 weeks ago

    Woking, United Kingdom M&S Full time

    **Summary** Stylist **All the details** **This is a temporary vacancy for 8 weeks, working 37.50 hours per week.** **Work Pattern**: **Mon, Tues, Wed, Thurs, Fri 07.30-15.30 alternate weekend Saturday in with a Friday day off with flexibility.** **This role has specific requirements needed, please see below for job description.** **Purpose** - To...

  • Customer Service Assistant

    3 days ago

    Woking, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for an Asda Cafe Customer Services Assistant who will be the face of our business, delivering exceptional customer service. You'll join a team that takes real pride in what they do. As a Customer Services Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You'll get...