CRM Manager
3 days ago
Role - CRM Manager Location - Leeds Salary - £40,000 per annum About Us Pharmacy2U is the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, with 20 years’ experience, helping over 600,000 patients in England manage their NHS repeat prescriptions from request through to delivery. Our aim isto further disrupt the industry for the benefit of patients with leadership that is passionate about building the skills and expertise of our teams - "come and join the rocket ship"- CEO Mark Livingstone. Role We have a fantastic opportunity, for a CRM lead to join out our group customer retention team. In this newly created role, you will shape, plan, execute and measure best-in-class retention campaigns across multiple channels to drive engagement and retentionof our customer base. You will collaboratively work closely with our content, trading, marketing and development teams, to ensure a seamless journey, customer experience and conversion. An exciting time to join our rapidly growing business **Responsibilities**: - Defining segments through rigorous a test and learn approach, whilst growing trigger campaigns and programme revenues - Forecasting revenue targets by campaign and period to ensure strategic business and commercial objectives are met including CTR, CTO, & CVR KPI’s - Work with our data and technology partners relationship, ensuring the technology is being used to its full potential - Keeping up-to-date with wider digital media trends and developments, bringing fresh ideas to the business - Creation and delivery of Retention campaigns to key customer segments (on time and to budget) - Growth in website/app traffic, increase retention, frequency of shop and customer lifetime value - Test & learn programme across all channels, existing and new, to optimise spend, reach and ROI - Enhance the brand impact, values and key messages across all digital touchpoint - Create robust measurement framework **Skills**: - Degree or equivalent ideally in a Marketing related field - Experience with analytical tools (Google Analytics, Facebook Business) Understanding of GDPR and CRM specific data regulations and how to work with this across digital channels. - Excellent oral, verbal & written communication skills and strong proficiency in Microsoft Excel and Word - Strong analytical, technical & mathematical abilities - Ability to operate at both strategic & operational levels - Results driven and comfortable working in a very fast paced environment - Prior experience building and managing customer retention/loyalty programme - Data-driven and decision making - Creative eye for detail (imagery, copy, style-guide) - Good judgement and confident decision maker - Strong communicator; selling an idea, internally and externally - Resilient and organised What we will offer you - 25 days annual leave increasing with service plus bank holidays - Occupational Sick Pay - Brand new head office at The Springs, with discounts on leisure facilities close by. - Contributory pension - Employee discount site. Plus 25% discount on staff health and beauty purchases - Social events throughout the year - Free onsite parking and refreshments as well as a Cycle to work scheme - Employee Assistance Programme (includes Online Health and Wellbeing Resource) Key Words - CRM, CTR, CTO, CVR, campaigns, content, customer journey.
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Customer Experience Manager
2 weeks ago
Leeds, Leeds, United Kingdom Nurture CRM Solutions Full time £40,000 - £70,000 per yearWe're looking for a Customer Experience Managerto join our growing team. This is an exciting opportunity for someone who thrives in a collaborative environment and who is eager to grow alongside a fast-developing consultancy.You will drive our customer care offering, oversee the delivery of CRM projects and lead customer support operations to ensure we...
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CRM Manager
1 week ago
Leeds, Leeds, United Kingdom JV Recruitment Ltd Full time £40,000 - £70,000 per yearCRM ManagerLeeds, West Yorkshire (hybrid, 3 days a week in the office)c£50k DOE + BenefitsOur client is a growing online retail business and they are looking for an experienced CRM specialist to lead the delivery of email, SMS, and push notification strategy; driving deeper brand engagement, customer loyalty, sustainable growth, and increased lifetime...
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CRM Manager
2 weeks ago
Leeds, United Kingdom DG Partnership Ltd Full time**CRM Manager - up to £55,000 + Benefits - Leeds** **The Role Do you possess a minimum of 5 years proven experience in CRM, coupled with solid knowledge of SEO and online marketing optimisation techniques? Are you experienced and proficient in the writing and editing of HTML/ CSS? If so, we have an exciting opportunityfor you. We are an eco-friendly...
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CRM Manager
7 days ago
Leeds, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeOur client is a fast-growing ecommerce brand, offering quality products to their customers. They are ambitious, high growth and scaling both in the UK and internationally.Their digital-first model has helped them grow rapidly and now they are looking for an experienced strategic and results-driven CRM Manager to join the in-house team, reporting into the...
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CRM Manager
1 day ago
Leeds, United Kingdom Appcastenterprise Full timeJob Advert **Are you a CRM expert with a passion for data and looking for an opportunity to innovate, own and drive our CRM comms strategy? Do you have a background in data led marketing to support strategies? Do you have experience of a range of digital communicationchannels?** We are looking for a CRM expert to lead and develop our strategic customer...
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CRM Manager
2 weeks ago
Leeds, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeBetter Placed are delighted to be partnering with a fast-growing e-commerce retailer in their search for a CRM Manager. This is a great opportunity for someone who’s passionate about data-driven marketing, personalisation, and delivering meaningful customer experiences.The Role :Develop and execute CRM strategies to increase engagement, retention, and...
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CRM Manager
2 weeks ago
Leeds, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeBetter Placed are delighted to be partnering with a fast-growing e-commerce retailer in their search for a CRM Manager. This is a great opportunity for someone who’s passionate about data-driven marketing, personalisation, and delivering meaningful customer experiences. The Role : Develop and execute CRM strategies to increase engagement, retention, and...
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CRM Manager
3 days ago
Leeds, United Kingdom SharkNinja Full timeGet AI-powered advice on this job and more exclusive features.SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of...
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CRM Manager
5 days ago
Leeds, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer! Full timeBetter Placed are delighted to be partnering with a fast‑growing e‑commerce retailer in their search for a CRM Manager. This is a great opportunity for someone who’s passionate about data‑driven marketing, personalisation, and delivering meaningful customer experiences. The Role: Develop and execute CRM strategies to increase engagement, retention,...
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CRM Manager
2 weeks ago
Leeds, United Kingdom THE PEOPLE OF LTD Full timeThis position is paying up to £60k and offers a rewarding bonus structure as well as more benefits. **What’s great about this opportunity?** - A newly created role that gives you full ownership of the CRM offering on a Global Scale - Salary as above plus bonus up to 20%. 33 days holiday, flexible working (office twice a week) - Opportunity to grow a team...
