Collections Negotiator

Summary

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group.

Together, we make credit work better for all Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
Overdales provides a friendly, inclusive, and collaborative working environment with a smart casual dress code and modern offices.

Job Description

Contact Centre - Negotiator

Location: Leeds, Thorpe Park, Hybrid Working

Our working hours are between 09:00 and 18:30 Monday to Friday and we require one in three Saturdays, 09:00-13:00.

We’re looking for a Debt Collection Negotiator to work with our clients, customers, and commercial customers to create and negotiate payment arrangements to achieve that mission.

Working towards KPI’s your key responsibilities will be:

- Answering inbound and making outbound calls to our clients.
- Gather information from clients to ensure repayment offers are sustainable for the customer.
- Negotiating fairly to settle customers’ accounts.
- Identify and ensure the fair treatment of customers in vulnerable situations.
- To review, maintain, accurately update, and amend account records on the collection system.
- Manual case management via review list between inbound calls, this will require manual outbound calls to companies, multiple calls in some cases, to ascertain and contact the correct person or team at the business.
- Carry out online checks to verify and validate company information including solvency status.-
- Updating accounts and processing correspondence where there is a DMC acting.- Fully comply with company processes and procedures.

To join us you'll need
- Excellent listening skills with the ability to empathise.
- Time management and organisational skills
- Superb interpersonal and communication skills
- Ability to work successfully with others in a team environment.
- Proven ability to work using own initiative, without supervision.
- High personal and work standards, excellent attention to detail and accuracy

A mission that gives back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong

That means
- A starting salary of at least 23,540.00
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.
- Working early weekday shifts and a 1 in 3 Saturday
- Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
- 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
- Life assurance
- A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
- Wellbeing support and a programme of webinars and classes geared towards mindfulness.
- Job security

Ready to share in our mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.