Intervention Handler

My client, an insurance company based in Sevenoaks is recruiting for an Intervention Handler for their motor claims devision of the company.

Purpose of the Role:

- To effectively handle a portfolio of third party intervention claims, encompassing third party property damage and hire.
- Contact all non-fault claimant’s and convert them into our services or offer alternative solutions, in order to reduce indemnity spend.

Key Responsibilities:

- Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs & hire, where applicable.
- Utilise services of our supplier network wherever possible on appropriate claims and ensure instructions are clear.
- Ensure potentially fraudulent claims are identified and appropriately referred.
- Application of accurate reserving.
- Ensure accurate notes are added and updated on our system.
- Ensure effective communication to policyholder’s and claimants.
- Effective use of diary to minimise claims lifecycle and indemnity spend. Application of Technical Knowledge
- Making commercial decisions to reduce our indemnity spend on third party claims
- Expertly assess policy indemnity & liability.
- Identification of fraud indicators.
- Application of reserving philosophy.
- Ability to interrogate expert reports to ensure the most economical settlement of the claim.

Productivity
- Work as a team to contact all non-fault claimants within agreed timescales, consider the validity of each claim presented and converting intervention opportunities into successes.

Skills and experience
- Persuasive, strong and confident communicator (Verbally & written).
- Ability to fact find and analyse information to result in accurate decision making.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as a team & achieve results together.
- Strong customer service skills.
- PC literate with excellent administration and processing skills.
- Cert CII qualified or working towards, or sound experience in a claims or sales environment.
- Proven experience in a claims environment or within a role with transferrable skills.

Package: Excellent package, £22-£30k basic salary + 5k peformance related bonus PA