Scheduling Co-ordinator

2 weeks ago

Ayr, United Kingdom MaxxClean Ltd Full time

**Overview**

**Responsibilities**:

- **Schedule Management**: Create, adjust, and maintain daily and weekly schedules for cleaning teams across various commercial sites and manage annual leave requests.
- **Client Coordination**: Communicate with clients to confirm scheduling needs, special requests, and any changes in service requirements.
- **Team Coordination**: Assign cleaning teams based on contracted schedules, availability, and proximity to client locations to maximise efficiency.
- **Problem Solving**: Handle last-minute changes, such as sick calls or urgent client requests, by quickly rearranging schedules and finding suitable replacements.
- **Record Keeping**: Maintain accurate records of schedules, attendance, and time-off requests. Ensure compliance with labour laws and company policies.
- **Communication**: Serve as the primary point of contact for our cleaning team regarding schedules, site details, and client expectations.
- **Reporting**: Provide regular reports to the Operations Manager on scheduling efficiency, overtime, and potential areas for improvement.
- **Customer Service**: Address client inquiries and concerns related to scheduling in a timely and professional manner.
- **Software Use**: Utilise our scheduling software to manage and optimise workforce deployment.

**Qualifications**:

- Experience in scheduling or dispatching preferable, however full training will be given.
- Qualifications in Business Administration are beneficial, however relevant admin experience will be considered.

**Skills**
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in scheduling software and advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook).
- Problem-solving abilities with a focus on finding efficient and effective solutions.
- Strong attention to detail and ability to work under pressure.

**Personal Attributes**
- Reliable and punctual with a strong work ethic.
- Ability to work independently and as part of a team.
- Customer-oriented with a focus on delivering high-quality service.
- Adaptable to changes and able to handle unexpected challenges with professionalism.

**Job Type**: Part-time

Expected hours: 20 per week

**Benefits**:

- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Excel: 1 year (preferred)
- Microsoft Outlook: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 18/09/2024

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