Customer Service Apprenticeship

**Job Title**:
**Apprentice Associate (within Sales Department)**

**Location/Base**:
**DSV Road Ltd, Stonehouse Lane, Purfleet, RM19 1NX**

**ABOUT US**

People are at the core of who we are - the drive, talent, and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level - where ambition meets teamwork in an effort to face challenges, succeed, move forward, and make a difference.

At DSV, we believe that having a diverse workforce, where employees can realise their potential based on their different individual backgrounds and thought diversity is a significant advantage that we as a company can leverage upon. A diverse workforce in an inclusive culture fosters dynamic workplaces and, ultimately, better business decisions.

**THE OPPORTUNITY**

DSV has an exciting opportunity for an Apprentice Associate to join our Sales department. This role offers you great development and exciting career opportunities.

We are looking for someone who is enthusiastic and committed. We offer a supported apprenticeship programme with on-site training and guidance from an external provider leading to a National recognised qualification. **Customer Service Practitioner Level 2.**

**MAIN PURPOSE OF THE ROLE**

Respond to customer queries giving accurate quotes in a timely manner using preferred DSV tools, building strong relationships with customers, ensuring we meet their requirements and expectations.

**KEY TASKS**

Respond to customer queries giving accurate quotes in a timely manner

Identify and communicate to Sales Executives potential sales opportunities for follow up, this can include arranging appointments for visit by the relevant Sales Executive

Targeted communication on all DSV services to new and existing customers

Communicate effectively in a professional manner with DSV's partners and the operational department

Respond to queries raised by partners within set time scales as required by departmental and company requirements

Offer cover for other spot quote colleagues during times of sickness and holidays

**ESSENTIAL SKILLS AND QUALIFICATIONS**

Teamwork

Administration Skills

Literacy & Numeracy

Presentation Skills

Communication Skills

Knowledge of Microsoft Packages (Work, Excel, Outlook)

**WHAT WE CAN OFFER YOU**

A role in a successful, dynamic company

Be a part of a strong team of performance driven colleagues

Great future career prospects for advancement

A professional working environment

**SCHEDULE**:

- Monday to Friday
- 9:00am - 17:00pm
- 30 mins Lunch
- 37.5 hours per week

**BENEFITS**
- Paid Weekly salary of £5.50 (for the first 6 months) - £10,725
- Increasing to £6.00 thereafter - £11,700
- Fully funded training
- Incentive Scheme (based on performance)
- Holidays 21 days per annum plus National Bank Holidays
- Car Park on site
- Fruit basket each week for the office
- Free tea and coffee

**Job Types**: Apprenticeship, Full-time

**Salary**: £10,725.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Can you also confirm you are happy that this is an Apprenticeship for 18 months, through SR Apprenticeships and will include Maths and English Functional Skills if you do not have valid exemptions?
- What interests you in this Apprenticeship and why have you applied?
- What is your availability for an interview if you are shortlisted?
- How long will the journey take to the place of work and how will you get there?
- Can you confirm you are happy with the salary?
- Have you been in UK/EU/EEA for the last three years?