Program and National Test Center Coordinator

Job Ref:
10017229

**Location**:
Mildenhall-United Kingdom

Category:
Advising and Enrollment

Type:
Full time

**Program and National Test Center Coordinator**

**UMGC Europe**

**Location: Mildenhall, United Kingdom**

**Overseas Contingent III, 100% FTE, Full-time Grade 003**

University of Maryland Global Campus (UMGC) seeks a Program and National Test Center Coordinator.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).
- Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.
- Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
- Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.
- Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention
- Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required
- Participate in UMGC staff meetings, professional development activities and training sessions as required
- Track and compile monthly statistics and provide reports as needed
- Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
- Other job-related duties as assigned

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelor's degree from a regionally-accredited institution or equivalent
- Background in customer service
- Able to work in a fast-paced and complex environment with accurate attention to detail
- Possess basic office management and clerical skills
- Effective written and verbal communication skills
- Good interpersonal skills
- Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

**PREFERRED EDUCATION AND EXPERIENCE**:

- Applicants with a U.S. valid driver's license

**WHO MAY APPLY**: Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logístical support (ILS) and/or are current UMGC employees only - no relocation will be provided. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS.

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2—the virus that causes COVID-19—and in alignment with the University System of Maryland (USM) vaccination mandate, all prospective UMGC faculty (full-time and adjunct) and staff are required to be fully vaccinated, unless an exception is approved as a reasonable accommodation based on disability or religion.

Prospective faculty and staff must provide their vaccination status and submit proof of vaccination (or a co