Customer Service Advisor

3 days ago

Cardiff, United Kingdom iRG Full time

**The Role**

At iRG we are passionate about customer service and endeavour to make the customers journey as smooth as possible. We are looking for a full-time customer service advisor who ensures the highest level of customer care and satisfaction at all times. As part of the role you will maintain effective liaison with various other departments within the business and be approachable for all customers to assist with queries. You will update and notify the customer throughout the repair journey and handle dissatisfied customers calmly, efficiently and in accordance with our company complaint process, ensuring the Bodyshop Manager is notified of any negative feedback. Job documentation will be a large part of the role, maintaining customer records, presenting invoices, obtaining appropriate payments and following correct procedure when issuing courtesy cars to the customers is vital. The front of house will be your responsibility and will need to be kept tidy at all times to promote the professional image of iRG. During your career we will offer you the relevant training and encourage progression. Most of our senior team began their career in the workshop and worked their way up.

**About You**
- Friendly, confident and professional at all times.
- Experience in previous customer service roles is preferred although full training will be provided for our systems and product knowledge.
- Being punctual and organised is essential
- Ability to detect and solve potential problems
- Excellent telephone manner
- Be a team player with fellow colleagues
- Drivers license is preferred but not essential

**About iRG**

The Innovative Repair Group (iRG) is an independent network of vehicle repair centres spanning South Wales & England offering a range of expert vehicle repair services with prestige, accident, express and LCV repair facilities all equipped with the latest repair technology and processes. We work alongside the UK’s leading manufacturers, insurers and accident management companies, as well as private vehicle owners and fleets, carrying out repairs on all makes and models of cars and light commercial vehicles at competitive rates.

**Benefits**
28 days Holiday a year, Pension Scheme, Employee Assist Program, Overtime & Bonus Schemes, career progression, Clean Working Environment, Maintained & Up to Date Equipment, Additional Learning opportunities (E Learning Courses & VM Training site dependent), Company Events including annual Christmas Party.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Customer Service Advisor Cardiff

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