Care Home Administrator

Oyster Care Homes has an exciting opportunity for an experienced care home Administrator/Receptionist

You will be leading the admin and reception function of the home and will be relied upon to ensure the home is running smoothly, giving daily support and updates to the home manager and wider senior management team.

Your job role will be based in Ponbay Lodge, which is well under construction and set to open in Summer 2025, as a result we are recruiting for key positions to ensure the smooth opening of the home.

The role requires effective communication with exceptional interpersonal skills. The ability to develop professional relationships with prospective customers, employees, suppliers and professionals. The ability to work as part of the team is vital. Team members must be aligned with and support the company’s values - trust, dignity, care, compassion and respect.

**Key Responsibilities**
- You will be required to generate customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
- You will play a pivotal role in the recruitment of team members, ensuring all documentation is completed and returned correctly and in a timely manner.
- Supporting the team to plan events within the care home that will engage with the local community.
- You will be required to proactively manage the enquiry process from initial contact to conclusion.
- You will be responsible to actively manage the move in and out of residents.
- Leading on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
- Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
- To ensure all available bedrooms are to “show standard” at all times.
- You will be required to ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
- To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
- To handle the sensitive issue of Aged Debt recovery.
- You will be responsible for the ordering of supplies and reporting of maintenance issues.
- You will provide training and support to staff in relation to enquiry handling,
- Showing visitors around as needed.

**Person specification**:
Care home experience is not essential but is desirable.

Excellent numeric and literacy skills.

Experience of working with MS Word, MS Excel, MS Outlook.

Excellent communication and interpersonal skills.

Present a compassionate and professional image at all times.

Well-organised with the ability to prioritise effectively.

Team player.

Reliable and punctual.

Genuine interest in working with a caring environment.

Experience of line management is desirable.

Business Administration or Management is desirable.

Our screening and recruitment process is conducted in line with Oyster Care Homes’ Safeguarding Policy.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hastings TN34: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you require Visa Sponsorship?

**Experience**:

- Care home: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- Confident English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: PL FOH