Support Consultant

**Description**:
Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further.

We are looking for a resourceful, dynamic individual to join our Support Department. Part of a busy team, the Support Consultant role involves providing solutions to software related queries. You must be able to deliver an excellent customer experience, cope under pressure, have superb communication at all levels and the enthusiasm to learn new skills. If this sounds like the next step in your career,
**we want to hear from you**

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

**Key Responsibilities**:
**Your responsibilities will include**:

- Providing high quality 1st line support services to customers and departmental colleagues
- Clearly communicating progress issues and risks to the appropriate stakeholders
- Retaining ownership of risks and issues, escalating where necessary
- Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
- Attending training courses to develop relevant knowledge and skills
- Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
- Identifying additional commercial opportunities and communicating to the appropriate level
- Corresponding with clients in a professional and friendly manner
- Accurately maintaining the company CRM system
- Creating and maintaining client relationships
- Contributing to product enhancement using CRMS
- Attending and participating in meetings and project activities
- Complying with published security policies that are applicable to the role and related activities

**Skills Knowledge and Expertise**:

- Excellent written and oral communication across all levels; including with clients, colleagues and management
- Excellent understanding of payroll and HR legislation with associated calculations
- Ability to work and stay calm under pressure
- Ability to respond enthusiastically to client enquiries
- Excellent numerical skills
- High level of accuracy and attention to detail
- IT literate, including a good working knowledge of Microsoft Word and Excel
- Ability to maintain and foster close working relationships with clients
- Logical thinking and problem-solving skills
- Organised and methodical
- Able to meet strict deadlines
- Honesty and respect for confidential information
- Ability to work well as a team

**What's in it for me?**:
At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

- Competitive salary + bonus
- Holiday entitlement of 25 days plus bank holidays (pro rata part time)
- Company paid sick leave (after qualifying period)
- Hybrid and flexible working arrangements (after qualifying period and by agreement)
- Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
- Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
- Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
- Interest free Travel Loan scheme (after probation)
- Subsidised Parking Permit at Hoults Yard
- Paid leave for Reserve Forces Duties
- Generous employee referral scheme
- Employee of the month scheme
- Annual office party
- Company supplied breakfast options, Nespresso coffee & tea

In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

**About PSSG**:
Formed in 2019, PSSG specialises in providing software and outsourcing solutions for HR, Payroll and Business Support in the UK and International markets.

Payroll pays people what they are due, accurately and on time and forms the base of all employee/employer relationships. HR supports, trains and develops people, to allow businesses to get the best from their people and maintain a happy working environment.