Customer Service Representative

2 weeks ago


Bingley, United Kingdom Fortem People Ltd Full time

Our rapidly expanding client based in the electrical vehicle industry is looking to appoint a new Customer Service Rep for their installations team. The business has grown exponentially within the past few months and continues to thrive. This is an amazingopportunity to join an ambitious business, with great people where you can develop and progress your career

In this role, you will provide an exceptional follow-up service to customers post-sale, with the aim of obtaining any outstanding information, providing extra support to customers with additional needs and answering any queries they may have.

Liaising with customers on inbound and outbound calls, you will use your exceptional communication skills to ensure the company’s 5-star service is maintained.

**Main Duties**:

- Check information received from customers and accurately update internal systems
- Deal with customer queries promptly and politely
- Promote a customer first culture ensuring that service levels are maintained

**Key Skills/Requirements**:

- Exceptional people skills - previous experience in a customer service environment is essential
- Excellent knowledge of Microsoft Office and the ability to learn new systems quickly
- Bright, personable and professional
- Dealing with customers with additional needs, you will be compassionate, patient and empathetic
- An ability to understand and interpret technical information and explain to customers in a clear and uncomplicated way
- Strong communication skills, written and verbal, including exceptional listening skills

**Hours**: Mon to Fri, 8.45am-5.15pm and one hour lunch (37.5 hrs)

**Holidays**: 25 days plus bank holidays

**Salary**: £22k-£25k DOE

Amazing development and progression opportunities available and a secure, long-term career



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