Receptionist

6 days ago

Banbury, United Kingdom Hawkins Group of Companies Ltd Full time

**About the job**

The main purpose of the role is to act as the first point of contact for all visitors and staff in order to provide an excellent customer service and great first impression. The role will work in a busy and ever-changing environment and will provide support to our hardworking team, ensuring customer satisfaction and care amongst clients and visitors alike.

**Reporting**to Accounts Supervisor

**Location**Unit 9a, Thorpe Way, Banbury, OX16 4SP

**Hours**40 hours between Mon
- Fri (8:00 am - 5:00pm incl 1 hour unpaid lunch break)

**Job type** Full-time, permanent

**Key responsibilities**
- To oversee the reception area and maintain friendly and professional service to clients and staff with a strong emphasis on providing the highest levels of customer care.
- To ensure that all visitors are dealt with efficiently, ensuring mínimal delay in them meeting their host or attending their meeting.
- To ensure that reception, office areas, communal areas and meeting rooms are kept tidy and well maintained at all times.
- To ensure that all calls are dealt with efficiently, redirect calls as and when required, take massages for senior leadership team.
- To make hospitality arrangements as and when required - tea and coffee, lunch collection from Reg’s Café, etc.
- To support H&S activities such as ensuring visitors sign in, carry out and coordinate fire alarm tests, ensure that any issues are reported to the fire alarm provider.
- To carry out various administrative tasks such as updating holiday booking on our internal systems, checking and recording driver license expiries, keeping near miss and accident book upto date, updating internal quality management system, processing of credit card statements etc.
- To assist senior leadership team with administrative support as and when required.
- To procure and distribute uniform to all customer coding staff and new starters.
- To ensure that office supplies are procured and provided across all 3 buildings.
- Any other duties as required by the Accounts Supervisor.

**Person specification**
- Experience in a similar role
- Experience and competent in using MS Word, Excel, PowerPoint, Outlook, Multiline phone systems
- Excellent customer service skills
- Strong problem-solving skills
- Punctuality and ability to work to strict deadlines
- Ability to manage pressure and conflicting demands and prioritise tasks and workloads
- Organised, self-motivated, assertive
- Confidence to liaise with staff at all levels within the business
- The ability to work as part of a team and collaborate with others
- Ability to plan own workload effectively
- Excellent attention to detail, quality and service delivery

**What you’ll get in return**
- Great team morale and company culture
- Training and development opportunities
- Competitive salary
- 20 days annual leave plus bank holidays
- Flexible pension scheme
- Discretionary Bonus
- Socials and team activities
- Long Service Award

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Receptionist: 3 years (preferred)
- Microsoft Office: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

**Location**:

- Banbury OX16 4SP (required)

Work Location: In person

Application deadline: 19/12/2024

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